Our client, a large Housing Association, is seeking an experiencedLettings Officerto join their team on a temporary basis. This is an excellent opportunity for a housing professional with experience in social housing lettings and allocations to support the delivery of an efficient voids and lettings service.
Key Responsibilities of a Lettings Officer:
* Manage the end-to-end lettings process for vacant properties.
* Advertise properties and allocate homes in line with housing policies and nomination agreements.
* Conduct applicant assessments and verify eligibility for housing.
* Liaise with local authorities, applicants, and internal teams to progress lettings.
* Arrange and conduct property viewings where required.
* Make offers of accommodation and complete tenancy sign-ups.
* Ensure void properties are re-let within target timescales.
* Maintain accurate records and update housing management systems.
* Monitor performance against lettings and void turnaround targets.
* Provide excellent customer service throughout the lettings process.
* Work closely with Housing Officers, Voids, Repairs, and Income teams to ensure a smooth customer journey.
Essential Requirements
1. Previous experience in a Lettings Officer, Allocations Officer, Housing Officer, or similar social housing role.
2. Knowledge of housing a...