Neighbourhood Officer (Scheme based) Agile Hybrid Homeworking (office base Norwich) Full time, 37 hours a week, Monday – Friday Starting Salary at £34,860 per annum, with future progression opportunities to £37,083 Permanent Contract About the role We have an exciting opportunity for a Neighbourhood Officer to join our team. The role requires a candidate who is customer-focused, able to establish positive relationships both internally and externally and has the ability to organise and prioritise a busy workload. The role involves: The post holder will be responsible for the allocation and letting of empty homes in the NR1 area in line with our policies and procedures. The post holder will deliver services that assist tenants to peaceably enjoy occupation of their homes by taking appropriate action, in accordance with Association policy, in response to incidents of neighbour nuisance, anti-social behaviour and harassment up to and including attendance and participation at County Court hearings for injunction and possession. Support with some Health and Safety checks. Working closely with our Tenancy Support Team and Income Recovery team Working with professional and voluntary agencies in the development of good neighbourhood relations To work with professional agencies to safeguard vulnerable adults and children. For full details on the role, please see the job description. About You The successful candidate will have a minimum of 5 GCSE’s including Maths and English (Grade C/Level 4) or equivalent, excellent communication skills, a positive outlook and a can-do attitude. The ideal candidate will have knowledge of tenancy agreements, housing legislation and welfare benefits. Experience of multi-agency/partnership working and experience working with customers face to face. A driving licence and access to own vehicle is essential as travel throughout Norfolk may be required and the candidate will be required to undertake a basic Disclosure and Barring Service (DBS) check. All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours, as detailed in the job description. About Us Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England. Our team are provided with the digital tools to work from home as well as a supportive and flexible understanding of the challenges this sometimes presents. We are a Hybrid Homeworking employer - with a 60/40 split (60% home/up to 40% office - if required). As the role require attendance at Broadland premises candidates must live within a 75-minute commute of their office location (Norwich, NR1 1HU). Full details can be discussed at the interview process. We offer staff many great benefits such as: Enhanced annual leave starting from 22 days, plus a day off for your Birthday, a Volunteering Day and a Personal day! Generous contributory pension scheme! Access to an Employee Assistance Programme to support you when you need it! Health Cash Plan – claiming for things such as Eye Test and Prescriptions as well as many other wellness and money saving perks! Utilities Allowance to support Hybrid Home Workers! Lots of Training Opportunities! And many more – Please see our Benefits Document available on our website! For full details or to apply, please visit our website: https://www.broadlandgroup.org/about-us/work-for-us/current-vacancies/ or contact our recruitment line on 01603 750109 and leave a message. Closing date: Midnight Wednesday 21 May 2025 Whilst we recognise the growth and popularity of artificial intelligence (AI), it is important we are confident that your application is unique and has been completed without the use of AI technology. As a result, AI technology and software is not permitted to be used at any part of the application process and candidates are asked to declare that no AI has / will be used.