Are you ready to take the next step in your retail career? Do you have a passion for leading teams, delivering exceptional customer service, and making a real impact in your local community?
Join H&T as a Deputy Store Manager and help shape the future of our store.
We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.
đź’· Starting Salary: ÂŁ28,250
đź“Ť Location: Sunderland
đź•’ Job Type: Full Time
Flexibility: Full flexibility from Monday to Sunday is required.
The opportunity to earn up to £2,400 extra each year in discretionary bonuses, which are pro‑rated and based on performance against key KPIs.
About the Role
As a Deputy Store Manager, you’ll support the Store Manager in leading a motivated, well‑trained team to deliver personalised exceptional service to all of our customers. You’ll play a key role in ensuring the store runs smoothly, meets financial goals, and remains compliant with all regulatory and company standards. You’ll also help create a positive, inclusive environment where colleagues feel proud of their work and valued in the company. No prior experience with pawnbroking is required as we offer a comprehensive training programme to ensure you feel confident and supported in all aspects of the role.
Key Responsibilities
* Support and motivate colleagues to achieve store goals and deliver outstanding service
* Help train and develop a flexible, multi‑skilled team that meets customer needs with confidence and care
* Ensure a welcoming, professional in‑store environment where every customer receives the right outcome for their situation
* Promote best practices and ensure the store operates safely, securely, and in line with all policies and regulations
* Drive performance and support the team in achieving key financial targets
* Collaborate with the wider area team, sharing insights and best practices to support overall business success
* Assist in implementing new products, policies, and procedures, ensuring smooth transitions and minimal disruption
What We’re Looking For
* Passion for high standards and delivering exceptional customer and team experiences
* Excellent verbal and written communication skills
* A strong desire to lead, support, and develop others
* A customer‑first mindset with a proactive attitude
* Previous supervisory or management experience in a financial services or customer‑facing role
* Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required
What We Offer
At H&T, we’re proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you’ll receive full training and ongoing development to support your growth, with clear pathways for career progression.
Benefits
* 30 days of holiday (including bank holidays), rising to 33 days with length of service
* Flexibility to buy or sell holiday days to suit your lifestyle
* Access to a private healthcare plan
* Cycle to work scheme and season ticket loans
* Preferential currency exchange rates
* Generous staff discounts – up to 25% off jewellery and high‑end watches
* Incentive schemes to reward your achievements
* Exclusive discounts at leading retailers via our employee perks portal
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