We have an exciting new role for a fixed-term Customer Relations Manager based at Seacroft Grange and Seacroft Green care homes in Leeds. As an experienced sales and business development professional who thrives on meeting revenue targets you will relish the opportunity to help shape the future of care.
Care UK is an awarding winning private care company with over 250 care homes across the United Kingdom. We are committed to providing exceptional care to our residents and our values of Caring, Passionate and Teamwork are at the heart of all we do. Our success is built on the strength of our people and with a vast network of homes and a diverse range of support functions, we're on a mission to find exceptional talent to join us on our journey.
The role: The role of Customer Relations Manager is to drive sales and support the care home to achieve its sales targets, with a primary focus on self-funded customers. The Customer Relations Manager will work flexibly to meet business needs, and this will entail working some evenings and weekends to provide an exceptional customer experience for each sales enquiry.
Key Responsibilities:
* Achieve set targets for resident occupancy, associated self-pay mix and average weekly fee.
* Promote the care home via strong community relationships and drive enquiries through events, sponsorship, and PR.
* Effectively communicate accurate information to prospective clients regarding the facilities, care expertise, service, and prices.
* Understand and monitor the competitor landscape to ensure the homes maintain their competitive advantage and identify gaps in the local market.
* Identify potential business and marketing opportunities within the local catchment area.
* Work closely with the Home Manager and Head of Departments
* Ensure all daily, weekly, and monthly required reports are completed accurately and on time.
What We're Looking For:
* Self-motivated, flexible, and enthusiastic
* Works collaboratively with others always sharing ideas and information.
* Highly organised, ability to keep track and progress multiple priorities at any one time.
* A customer service mindset
Why Join Care UK?
Be part of a dynamic and growing organisation dedicated to providing outstanding care.
Collaborate with a diverse and talented team in a supportive and inclusive environment.
Enjoy a competitive salary and comprehensive benefits package.
Make a meaningful impact on the lives of residents and contribute to the success of our care homes.
We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us fulfil yours. If you're ready to take your recruitment career to the next level and be a part of something extraordinary, we want to hear from you!
Seacroft Grange
At Care UK's Seacroft Grange in Leeds, providing the highest standard of care for residents is at the heart of what we do. As part of our friendly team, you'll have the opportunity to develop your career and the support to go far.
Seacroft Grange is located on the outskirts of Leeds, less than a 15-minute drive to the city centre and a short walk from local shops and cafes. Also, nearby you will find beautiful walking and picnic spots. The home is well connected to the wider community, with a nearby bus station connecting to nearby towns and cities.
Seacroft Grange is a purpose built nursing home specialising in a wide range of services including nursing care, dementia care, residential care and end of life care.
We truly believe that every one of us makes a difference. If you're a passionate, caring individual who works well in a team, consider a rewarding career at Seacroft Grange.
Seacroft Green
At Care UK's Seacroft Green in Leeds, providing the highest standard of care for residents is at the heart of what we do. As part of our friendly team, you'll have the opportunity to develop your career and the support to go far.
Seacroft Green is a purpose built nursing home specialising in a wide range of nurse led care services including nursing care, dementia care, and care for working aged adults.
Located on the outskirts of Leeds, less that 15-minute drive to the city centre and a short walk from local shops and cafes the home is well connected to the wider community, with a nearby bus station connecting to nearby towns and cities.
We truly believe that every one of us makes a difference. If you're a passionate, caring individual who works well in a team, consider a rewarding career at Seacroft Green.
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