Role: Rent Operations Manager
Contract Type: Permanent
Working Hours: 37 hours per week
Worker Type: Hybrid Worker
Salary: Grade I - £46,142 - £49,282 per annum
Location: Harvey Road, NG8 3BB
We’ve got an exciting opportunity available for a talented individual to join our workforce as a Rent Operations Manager - perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement, and access to a generous pension scheme, we strive to create an innovative, inclusive, and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
* You can read more about the different benefits offered to colleagues working for Nottingham City Council .
About the Role
We will look to you to effectively manage the recovery of unpaid rent and maximise revenue and fund essential services withing Nottingham City Councils’ Housing Services. You will be responsible for the management of the Income Team, including the setting and monitoring of team and individual targets and will lead service delivery; developing robust procedures and performance standards for the service, ensuring customers receive an effective range of appropriate support and assistance in paying their rent, including benefit and debt advice.
About You
The ideal candidate will have:
1. Previous management experience gained in a fast moving, pressurised housing management or customer facing environment dealing with complex issues and competing priorities.
2. The ability to lead and motivate a team enabling high quality performance
3. Positive, professional attitude to getting things done
4. Proven experience, knowledge and understanding of legal framework (acts and statutes) relating to housing services and people management
5. Excellent written, verbal, interpersonal & presentation skills
6. Be able to make clear decisions on complex issues in a timely manner
You can find the full job description for this post .
Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document.
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the for applicants page.
Closing Date: 25th September 2025 (midnight) - please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Interviews will be held: 16th October 2025 - Please note this is subject to change
If you have any queries relating to the role or wish to get an update on your application, please email our Housing Services Recruitment team
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