Overview
Head of Operations (Stadia & Events) - The Combined Services Provider Ltd
£54,600 - £60,000 per annum
Watford, Herts
Permanent, full-time
Closing Date: 30 September 2025
We specialise in providing services to venues and static sites including car parking, internal and external traffic management, HVM (Hostile Vehicle Mitigation) solutions, security, stewarding, cash & audit and consultancy services. While our range of services has grown, car parking/traffic management, HVM and security/stewarding represent our core areas of expertise. We have been delivering services since 1994 for some of the UK’s most memorable sporting and entertainment events and venues.
With around 100 permanent employees and a database of 1,500-2,000 casual staff, we adapt to the varying demands at each venue to ensure high-quality service whether attended by large or small crowds. Big enough to do the job, small enough to care!
We are currently seeking a Head of Operations to support the expansion of the business.
Purpose of the Role
The Heads of Operations will be accountable for managing and mentoring CSP’s Operations team; responsible for developing the appropriate service provision; and for ensuring an exemplary operational service is delivered within budget to all clients, supporting the leadership and direction of the Operations Team. As a Head of Operations at CSP, you will provide excellent line management to all reports, with a focus on proactive mentoring, coaching, development and team succession planning, and will develop a culture of continuous improvement of customer experience. You will develop and nurture strong and effective professional relationships with all clients and other key operational contacts to ensure that the expectations of CSP are being met at all times. You will have full accountability for the financial performance of allocated contracts, and will be responsible for ensuring that CSP’s operations are carried out in a safe manner. A full UK driving licence is required.
A full role profile is available on request.
We offer
* A salary of £54,600 - £60,000 per annum
* Up to 25 days’ holiday (after a qualifying period)
* Private Medical Insurance (after a qualifying period)
* A flexible working environment
* A non-contractual bonus scheme, dependent on overall profitability
Candidate Profile
* Educated to Degree level
* Extensive previous experience in project management and planning
* Proven experience in managing large scale events or transport operations
* A proven senior level record of success in leadership, development and management of high-performing teams
* An effective communicator at all levels
Qualities
* Successful record of achievement throughout career
* A strong financial acumen, commercial awareness and the ability to manage multiple budgets
* Strong track record in liaising with clients and other external agencies, building and maintaining relationships with stakeholders
* An effective planner with the ability to make effective decisions
* Ability to evaluate conflicting priorities and drive forward solutions
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