Domestic & General Group is seeking a Strategic Planning Manager to oversee resource planning for the Contact Centre, focusing on long-term and mid-term strategic goals. The role entails creating accurate forecasts and capacity models, collaborating with senior leadership to align workforce needs with business growth plans. Ideal candidates should have extensive experience in contact centre operations, strong analytical skills, and proven leadership abilities. This is a full-time, remote position with occasional visits to the Nottingham office.
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