M&E Contract Manager Property Services - Housing Repairs Up To £70,000 plus benefits Our client, a large local authority based in East London, are looking for an experienced M&E Contract Manager to run their M&E and compliance workstreams. We have an opportunity for an experienced Service Delivery Manager to us and lead the M&E function in our responsive repairs division. Key focus will be on ensuring timely, compliant and high quality approach to works. Managing a team of direct and indirect reports (including supervisors, trade operatives, and engineers), you will oversee daily team operations to ensure efficiency and effectiveness and aim to identify and implement operational efficiencies to ensure the M&E programme of works are completed effectively, compliantly, offer value for money solutions and achieve a high level of customer satisfaction. Due to the complex nature of the work stream, prior experience of managing M&E services, demonstrable stakeholder and contract management experience is essential. Duties include: Ensure team performance meets and exceeds KPIs. Ensure customer-focused services and positive experiences, promoting excellent customer care practices. Lead responses to residents’ queries, complaints, and feedback professionally. Manage and review operational risk registers to meet client expectations. Ensure successful service delivery through effective supply chain mana...