We're the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.
By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.
THE ROLE:
To provide comprehensive administrative and operational support to the Leasing and Estates Team, ensuring New Look trades from the right sized space, in the right markets, at the right cost. The role supports effective lease management, cost control, stakeholder communication, and compliance across the property portfolio
WHATS IN IT FOR YOU:
* 40% staff discount plus friends & family discounts throughout the year
* Access to our reward platform for external discount and offers
* Private pension scheme
* Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you
* All employees are covered by our life assurance policy from day one
* Unlock extra leave with our buy more holiday scheme.
* Celebrate YOU Enjoy an extra paid day off on your birthday each year
* Enhanced maternity, paternity and adoption leave, and shared parental leave (eligible after 2 years service)
* Spread the cost of your commute with interest-free season ticket loans
* Do your bit for the environment and save money with our Cycle2Work scheme
* We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust
WHAT YOU'LL BE DOING:
Administrative & Operational Support
* Provide day-to-day administrative support to the Leasing and Estates Team.
* Monitor and manage the Estates inbox, responding to queries from landlords and agents and escalating matters where required, particularly in the absence of the Senior Estates Manager.
* Process and log all property-related post received at the Weymouth Support Centre.
* Attend fortnightly conference calls with Property Leasing and Estates and New Look's Property Solicitors, updating schedules and trackers accordingly.
Stakeholder & Relationship Management
* Establish and maintain strong working relationships with Landlords, Managing Agents, Solicitors, and key external advisors.
* Assist in providing information and support to New Look's external property advisors and consultants.
* Liaise with Retail teams to ensure stores are fully briefed ahead of inspections and property-related activity.
Lease, Legal & Post-Completion Administration
* Support the coordination and completion of legal documentation, including obtaining internal signatories, returning documents, and maintaining accurate trackers.
* Following lease completion, ensure all documentation is received, scanned, and uploaded to SDS.
* Maintain the Turnover Certificate tracker, ensuring changes to lease terms or landlords are accurately captured.
* Chase outstanding lease documentation and legal paperwork as required.
* Ensure BNPPRE, GL Hearn, and Finance are updated on changes to lease terms, rent, service charge, and insurance.
Financial Processing & Cost Control
* Raise and process Purchase Orders and invoices via SAP.
* Raise One Time Payment requests and complete Vendor Registration forms for new suppliers.
* Maintain and update the Fees Tracker, Purchase Order Tracker, and Estates schedules to ensure spend remains within budget.
* Check fees prior to raising POs and actively chase outstanding or overdue fees.
* Support the payment approval process in the absence of the Estates Junior Manager.
Rates, SDLT & Audit Support
* Support Retail and GL Hearn in lodging MCC Appeals and maintain an accurate MCC tracker.
* Coordinate the receipt, signatory, and tracking of BID Ballots, updating GL Hearn accordingly.
* Maintain the SDLT and Float Trackers, arranging fund transfers when required.
* Coordinate monthly and annual property portfolio audits, ensuring accurate and timely data is provided.
Inspections & Property Management
* Arrange third-party property, rating, and Schedule of Condition inspections, ensuring stores are fully informed prior to inspections.
WHO YOU ARE:
* Excellent written and verbal communication skills.
* Strong organisational and time management skills.
* Confidence to ask appropriate questions within a multi-disciplinary team.
* Excellent telephone manner.
* Ability to work independently, using initiative while recognising when escalation is required.
* Quick learner with a proactive and positive attitude.
* Strong team player, supportive of both internal and external stakeholders.
* Strong PC skills, including spreadsheets and computerised data storage systems.
* Demonstrated ability to prioritise workload and manage competing deadlines.
* Experience working in a fast-paced environment.
Why New Look?
We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We're proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values.
We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.
We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.
Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth application process