An exciting opportunity has arisen for a Medical Receptionist to join the dynamic team at Beech House Surgery.
We are looking to recruit a highly motivated and enthusiastic team player to provide reception and administrative support our 4 GP Partners and practice team, ensuring the highest standard of care for our registered patients.
Please see the Medical Receptionist job description for further information about this administrative position.
This vacancy is for around 15-20 hours per week (on a Monday and Friday) plus the opportunity to work additional hours as overtime covering annual leave, absences, etc.
Weare looking to appoint a Medical Receptionist to join our busy GP practice who willbe the first point of contact for patients, contractors, and visitors as wellas carrying out general office tasks.
Youwill be responsible for designated administrative and reception duties within thePractice and work with our established processes, policies and procedures toprovide a comprehensive high-quality service and deal efficiently andcourteously with patient enquiries.
Youwill have excellent communication skills, a compassionate and friendly naturewho can operate in a busy environment with a range of people and professions,as you will be working alongside our clinical and administration teams.
Yourregular duties in this role will be dealing with telephone, face to face andelectronic enquiries, booking and/or amending patient appointments and homevisits, contacting patients to provide information from the clinical team andassisting patients to access our services and those available in the widercommunity.
Thisrole is ideal for someone who is highly organised and an effective communicatorwho can provide a professional and warm welcome to our patients, ensuring everycontact is of the highest quality.
RECEPTION
• Processingface-to-face, electronic and telephone requests for appointments ensuringcallers are directed to the appropriate healthcare professional or service
• Registeringnew patients, temporary residents and any requiring immediate and necessary treatment,carefully checking all details for accuracy
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
GENERAL ADMINISTRATION
• Computer data entry/data allocation and collation; Providing clerical assistance as required, including word/data processing, filing, photocopying, and scanning
Keeping the reception area, notice boards, leaflet etc. Cover sickness/annual leave and work reasonable overtime when required
Process patients' changes of address - computer data and medicalrecords (have knowledge of practice area)
Perform any other relevant and reasonable duties that may be requested by the Head Receptionist, Patient Services Manager, Practice Manager or GP Partners
Undertake statutory and mandatory training as required
Book/edit/cancel appointments ensuring sufficient information is recorded to retrieve medical record
Maintainconfidentiality of information, acting within the terms of the Data ProtectionAct and Caldicott guidance on patient confidentiality at all times.
• Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the practice may only be divulged to authorised persons in accordancewith the Practice policies and procedures relating to confidentiality and theprotection of personal and sensitive data
HEALTH& SAFETY
• Complywith Practice Health and Safety and Infection Control policies by followingagreed safe working procedures
• Activelyreport Health and Safety hazards and infection hazards immediately
• Keepingwork and general areas clean and tidy, and using appropriate infection controlprocedures to keep work areas hygienic and safe from contamination.
• Undertakingperiodic infection control training (minimum annually)
• Awarenessand compliance with national standards of infection control, hygiene, regulatory/ contractual / professional requirements, and good practice guidelines.
• Makingeffective use of training to update knowledge and skills
Thepost-holder will support, promote and maintain the Practice's Equality &Diversity Policy.
• Noperson whether they are staff, patient or visitor should receive lessfavourable treatment because of their gender, ethnic origin, age, disability,sexual orientation, religion etc.
• Thejobholder must comply with all policies and procedures designed to ensureequality of employment and that services are delivered in ways that meet theindividual needs of patients and their families.
Weare looking to appoint a Medical Receptionist to join our busy GP practice who willbe the first point of contact for patients, contractors, and visitors as wellas carrying out general office tasks.
Youwill be responsible for designated administrative and reception duties within thePractice and work with our established processes, policies and procedures toprovide a comprehensive high-quality service and deal efficiently andcourteously with patient enquiries.
Youwill have excellent communication skills, a compassionate and friendly naturewho can operate in a busy environment with a range of people and professions,as you will be working alongside our clinical and administration teams.
Yourregular duties in this role will be dealing with telephone, face to face andelectronic enquiries, booking and/or amending patient appointments and homevisits, contacting patients to provide information from the clinical team andassisting patients to access our services and those available in the widercommunity.
Thisrole is ideal for someone who is highly organised and an effective communicatorwho can provide a professional and warm welcome to our patients, ensuring everycontact is of the highest quality.
RECEPTION
• Processingface-to-face, electronic and telephone requests for appointments ensuringcallers are directed to the appropriate healthcare professional or service
• Registeringnew patients, temporary residents and any requiring immediate and necessary treatment,carefully checking all details for accuracy
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
GENERAL ADMINISTRATION
• Computer data entry/data allocation and collation; Providing clerical assistance as required, including word/data processing, filing, photocopying, and scanning
Keeping the reception area, notice boards, leaflet etc. Cover sickness/annual leave and work reasonable overtime when required
Process patients' changes of address - computer data and medicalrecords (have knowledge of practice area)
Perform any other relevant and reasonable duties that may be requested by the Head Receptionist, Patient Services Manager, Practice Manager or GP Partners
Undertake statutory and mandatory training as required
Book/edit/cancel appointments ensuring sufficient information is recorded to retrieve medical record
Maintainconfidentiality of information, acting within the terms of the Data ProtectionAct and Caldicott guidance on patient confidentiality at all times.
• Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the practice may only be divulged to authorised persons in accordancewith the Practice policies and procedures relating to confidentiality and theprotection of personal and sensitive data
HEALTH& SAFETY
• Complywith Practice Health and Safety and Infection Control policies by followingagreed safe working procedures
• Activelyreport Health and Safety hazards and infection hazards immediately
• Keepingwork and general areas clean and tidy, and using appropriate infection controlprocedures to keep work areas hygienic and safe from contamination.
• Undertakingperiodic infection control training (minimum annually)
• Awarenessand compliance with national standards of infection control, hygiene, regulatory/ contractual / professional requirements, and good practice guidelines.
• Makingeffective use of training to update knowledge and skills
Thepost-holder will support, promote and maintain the Practice's Equality &Diversity Policy.
• Noperson whether they are staff, patient or visitor should receive lessfavourable treatment because of their gender, ethnic origin, age, disability,sexual orientation, religion etc.
• Thejobholder must comply with all policies and procedures designed to ensureequality of employment and that services are delivered in ways that meet theindividual needs of patients and their families.
Educated to GCSE level or equivalent, including English and Maths
Previous NHS administrative experience would be helpful but not essential as full training will be given to the successful candidate
Good standard of English speaking and writing
Experience of dealing with the public on the phone and face to face
Understands the need to maintain data security and confidentiality of information
Experience of working in a GP surgery or an NHS office environment or in any administrative position with transferrable skills and experience
Educated to GCSE level or equivalent, including English and Maths
Previous NHS administrative experience would be helpful but not essential as full training will be given to the successful candidate
Good standard of English speaking and writing
Experience of dealing with the public on the phone and face to face
Understands the need to maintain data security and confidentiality of information
Experience of working in a GP surgery or an NHS office environment or in any administrative position with transferrable skills and experience
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement..
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement..
Beech House Surgery
1 Ash Tree Road
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