Team Manager - Health & Social Care Apprenticeships
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Salary: £40,000
Reports to: Operations Manager
Are you a people-focused performance leader who thrives on results, quality and developing others?
Were looking for an experienced Performance Manager to lead, coach and inspire a high-performing team of Assessors delivering Health and Social Care Apprenticeships. This is a key leadership role where youll take ownership of performance, quality, learner progress and team development ensuring exceptional outcomes for learners, employers and the wider business.
If youre passionate about driving standards, love working with data, and get real satisfaction from growing people and improving performance, this could be the role for you.
What youll be doing
As Performance Manager, youll have full ownership of your teams performance and learner outcomes. Youll:
Lead, coach and develop a team of Assessors to deliver outstanding teaching, learning and learner progress across Level 2,3,4 and 5 Heath and Social Care Apprenticeships
Take ownership of KPIs, success rates and performance targets, working closely with the Operations Manager to meet business objectives
Hold full responsibility for team performance, including P&L oversight
Carry out monthly 1:1s, setting SMART targets that stretch and support performance
Proactively manage underperformance, using structured performance improvement processes where required
Ensure timely learner progression through effective caseload reviews and intervention where progress slows
Oversee learner visits and planning to ensure monthly contact and KPI compliance
Maintain a high-quality learner journey in line with internal standards, ESFA funding rules and Ofsted requirements
Work collaboratively with Quality, Compliance and Support teams to ensure learner portfolios meet required standards
Support recruitment, interviewing and onboarding of new team members
Lead team meetings, share best practice and contribute to continuous improvement across Operations
Act on safeguarding concerns in line with company policy and procedures
What were looking for
Essential experience:
Minimum 2 years management experience
Proven experience leading and performance-managing teams, ideally within Health and Social Care Apprenticeship provision
Strong track record of achieving KPIs and working to budget forecasts
Confidence using data to drive decisions and improvement
Skills and attributes:
Excellent coaching and people-development skills
Strong communication and stakeholder-management ability
Analytical mindset with great attention to detail
Resilient, tenacious and solutions-focused
Comfortable holding others to account while supporting their growth
Our values matter Were proud of a culture that puts learners and employers first. Were looking for someone who demonstrates:
Ownership taking accountability for results and outcomes
Passion & Tenacity bringing energy, urgency and a can-do approach
Collaboration working positively across teams to solve problems
Commitment delivering on promises and maintaining high standards
Developing Others growing people with the business and celebrating xehkeey success
Why join us? A key leadership role with real influence and autonomy
The opportunity to shape performance and quality across learner journeys
A values-led organisation committed to developing its people
A supportive senior team and strong cross-department collaboration
Benefits of working for us Home based role with travel (mileage paid)
Laptop and mobile phone provided
25 days annual leave + bank holidays (increasing with length of service)
Christmas & New Year shutdown period
Pension scheme
Specsavers scheme
Access to 1000's of student discounts inc. Unidays, Student Beans and TOTUM
£500 employee referral bonus scheme
Enhanced sick pay & maternity reward vouchers
Employee well-being and assistance programme
Access to EV company car scheme
Life assurance cover
Additional Requirements Must have own transport, broadband connection, and business-use car insurance (all business mileage and expenses are covered by the company)
Employment is subject to a satisfactory enhanced DBS check & references