Company Description
Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers' businesses – no matter what the future holds.
Since 2000, we've been keeping businesses connected.
At Wavenet, we don't just provide solutions for today but for tomorrow, too. We're always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we're striving to make their business future-proof.
Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.
Job Description
What's on offer?
* Location: Birstall (Hybrid)
* Salary: Up to £40k per annum
* Contract Type: Permanent, Full Time
* Hours: per week, Between 08:00 – 18:00, Mon - Fri
What you'll be doing:
As our dedicated Service Asset & Configuration Manager, you'll work to improve and manage Service Asset and Configuration processes within a big public sector project, ensuring teams work well together for effective IT service management. You'll also team up with the ITIL Process Manager to enhance the overall ITSM framework.
Ideally, you will have experience in process ownership, complex service delivery, and IT asset management. Strong leadership, communication, and attention to detail are also key to success in this role.
Some of the key responsibilities include:
* Setting process goals and strategy for Service Asset and Configuration Management.
* Establishing and managing a 3-tier process structure.
* Ensuring seamless collaboration between teams.
* Overseeing central tool integration.
* Driving process improvement in review forums.
* Monitoring and reporting on KPIs.
* Clarifying obligations for all stakeholders.
* Maintaining the configuration management database.
* Ensuring relevant KPIs are in place and functional.
* Participating in CMDB development and maintenance.
Qualifications
Preferred Skills & Experience
* Service Now Administration Experience, including hands-on ITOM exposure.
* External customer service ownership.
* Large-scale or complex service delivery experience.
* Process definition and enhancement expertise.
* Background in IT asset and configuration management.
* Experience with IT service management tools and platforms.
Preferred Qualifications
* ITIL MP or ITIL SP certification preferred, but at least ITIL Foundation V4 and 2 years of similar role experience required.
* People management or leadership training or qualifications.
* Additional IT service management certifications, such as COBIT or ISO/IEC 20000.
Key Competencies
* Strong leadership and relationship-building.
* Excellent communication for effective team collaboration.
* Detail-oriented, organized, and assertive.
* Drive for accountability and results.
* Motivational positive attitude.
* Proficient in data insight and interpretation.
Additional Information
At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you'll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.
We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here's a closer look at what we offer:
* Hybrid Working: A flexible hybrid model, typically 3–4 days per week in one of our offices, with the option to work from home where appropriate.
* Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
* Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.
Ready to join the UK's largest managed service provider?
Apply today or contact our friendly Talent Acquisition Team for more information.