Climb Recruitment are proud to be working with a leading company in the Sheffield area Job Title: Level 1 End User Support Engineer Job Role: As a Level 1 End User Support Engineer, you will provide first-line technical support across server infrastructure and end-user devices in a hybrid IT environment. This role focuses on user support, device and server monitoring, patching, and basic systems administration, ensuring reliable and secure day-to-day IT operations. Key Responsibilities: - End-User Support: Provide first-line support for desktops, laptops, mobile devices, and peripherals; troubleshoot hardware, software, and connectivity issues. - Server & Infrastructure: Monitor on-premises and cloud-based servers; assist with basic administration tasks like user accounts and permissions. - Patching & Systems Management: Perform routine updates for servers and devices using endpoint management tools; verify patch compliance. - Hybrid Environment Support: Support systems across Microsoft 365, Active Directory, and Azure AD/Entra ID for remote and on-site users. - Documentation: Log incidents and resolutions accurately in the ticketing system and follow standard operating procedures. Requirements: - 1–2 years of experience in an IT support or service desk role. - Basic understanding of Windows OS, hardware troubleshooting, and networking fundamentals (TCP/IP, DNS, DHCP). - Strong customer service and communication skills. - Experience with Microsoft 365, Active Directory, or entry-level certifications (e.g., CompTIA A, Network) is preferred. Salary Negotiable