Description
We are currently seeking a French Speaking Customer Service Ambassador who will report to the Customer Service Ambassadors Manager based out in our Bridgewater (NJ) Office.
Your opportunity
Managing the order to cash flow of the allocated customer portfolio in a timely and accurate way. Working along with the sales team on delivering customer service excellence and ensuring compliance with sales business policies
Key Responsibilities
1. Managing customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information
2. Managing order flow from order acquisition to order entry in compliance with agreed trade terms
3. Managing delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query/issue
4. Managing backorders ensuring a clean sheet
5. Managing goods returns in compliance with agreed trade terms
6. Acting as customer’s first point of contact in case of commercial, logistics, product claims
7. Supporting sales events such as Sales Campaigns, brands/product presentations, customer onsite training, customer visits, etc. through active participation in both organizational preparation and execution
8. Issuing sales/customer-related reporting to the benefit of both sales team and customer
9. Implementing and enhancing customer service-related procedures, processes and systems
10. Participating to ad hoc sales-related activities and/or projects
Who you are
11. 2 years of work experience in a B2B customer service environment preferred
12. Proven customer facing experience
13. Sales experience within a controlled environment of advantage
14. Experience with SAP implementation of advantage
15. Good business knowledge of order-to-cash flows.
16. Working knowledge of Incoterms and customs rules.
17. Fluent in French & English
18. Working knowledge of Incoterms and customs rules
19. Good knowledge of sales principles and methods
20. Good working knowledge of Microsoft Office (Excel, Power Point, Word)
21. Team player
22. Customer-oriented
23. Problem solving
24. Negotiation-oriented
25. Focus on results
26. Self-motivated
27. Passion and enthusiasm
28. Curiosity and innovation
29. Clear and open communication
30. Trustworthy
Why working with us?
This is a fabulous opportunity to join the Kering Eyewear adventure and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
Job Type
Fixed Term (Fixed Term)
Start Date
2025-06-04
Schedule
Full time
Organization
Kering Eyewear USA Inc.