This is a permanent receptionist role at the Alice Court Care Home, which is part of the Avery Healthcare group. The successful candidate will be responsible for providing professional and high-quality customer service as the first point of contact within the home, as well as carrying out a range of administrative tasks.
Main duties of the job
As a receptionist at the Alice Court Care Home, your focus will be on offering excellent customer service to residents, visitors, and staff. You will be the first point of contact, answering phone calls, responding to enquiries, and redirecting calls to the relevant staff. Additionally, you will be responsible for various administrative duties, such as maintaining databases, providing administrative assistance to the General Manager, and ensuring the reception area is well-maintained.
About us
Avery Healthcare is one of the UK's largest providers of luxury elderly care homes. They are passionate about creating meaningful experiences for their residents and employees, and they offer exceptional care across their growing network of over 100 homes. Avery is committed to building a supportive and inspiring environment where employees feel valued and empowered every day.
Job responsibilities
Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Receptionist. If this sounds like the place for you, wed love to hear from you!
ABOUT THE ROLE
Your focus as a receptionist will be to offer professional, high-quality customer service as the first point of contact within the home, as well as provide a range of administrative services.
Other responsibilitieswillinclude:
* Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
* Completingreception-related administration,maintainingdatabases,and providing administrativeassistanceas required by the General Manager.
* Maintainingthe general tidiness of the reception area, liaising with Housekeeping to ensure standards aremaintained.
ABOUT YOU
To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.
Our ideal candidatemust:
* Have excellent communication skills both verbal and written.
* Have a positive,friendly,and welcoming attitude.
* Havepreviousexposure to problem-solving and client complaints.
ABOUT AVERY
At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.
Please note this role will require:
* ADBS Disclosure check, the cost of which will be met by Avery Healthcare.
* Proof of eligibility to work in the UK.
This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.
Person Specification
Qualifications
* To be successful in this role, you will need excellent communication skills, both verbal and written, and be confident in using computers. You should also have a positive, friendly, and welcoming attitude, as well as previous experience in problem-solving and handling client complaints.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Avery Healthcare Group Ltd.
Address
Avery Healthcare
Alice Court Care Home 29 Bedfordwell Road Eastbourne
Alice Court Care Home 29 Bedfordwell Road Eastbourne
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