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Client:
Location:
Royal Tunbridge Wells, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
13dd1c28d0af
Job Views:
6
Posted:
05.05.2025
Expiry Date:
19.06.2025
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Job Description:
Senior Technical Claims Handler
Role Purpose/Overview:
* Senior Technical Claims Handler working within our Large Loss Team.
* Proactively handle a portfolio of motor claims consisting of mainly high value bodily injury with a value up to £,.
* Investigate and advise upon claims involving complex indemnity issues across private, commercial, and motor trade risks.
* Work within a team and be a central referral point for technical issues, advising on strategy, tactics, and key developments.
* Assist in targeted reviews to ensure best practices and best outcomes.
Key Responsibilities:
* Manage claims caseload, in accordance with the Group philosophy, claims handling procedures and service levels.
* Control claim costs by achieving the most economical settlement, through good use of liability and quantum arguments and effective negotiation.
* Maintain good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed regularly and handled in a timely manner aligned to SLAs &/or any Court timetable.
* Attend Trials and conferences with Counsel where appropriate.
* Adhere to and engage with Reinsurers and all associated Large Loss procedures.
* Full adherence to authority limits.
* Develop and maintain effective relationships with colleagues and business partners.
* Support the development of junior colleagues by acting as a Mentor and reference point.
* Adhere to personal authority limits, referring to line manager/Large Loss Team for activity exceeding such limits.
* Ensure compliance with all regulatory requirements (including “treating customers fairly” principles).
* Respond promptly and proactively to incoming telephone calls and correspondence via telephone, e-mail, and letter.
* Maintain good file discipline and accurate reserves, together with an effective diary system which ensures cases are reviewed regularly.
* Act as a technical referral point within the team and through the business, to ensure technical queries and referrals are managed within SLA’s.
* Proactively manage personal training and development requirements.
* Adhere to Company processes regarding FCA compliance and Treating Customers Fairly where applicable.
* Ensure that GDPR, FCA, Vulnerable Customer, Consumer Duty, TCF, and other regulatory requirements are met where applicable.
Key Skills and Knowledge:
* Strong and current working knowledge of personal injury claims with handling experience in serious injury.
* Strong technical knowledge of motor indemnity issues.
* Experience managing a portfolio of serious injury claims, including claims impacted by Discount Rates, Care Claims, and other heads of claim applying to serious injury claims.
* Good knowledge of medical disciplines for investigating personal injury claims at all severity levels.
* Understanding and application of claims negotiation, liability decision making, and cost potential.
* Knowledge of current, relevant Case Law.
* Compliance with all regulatory requirements (including ‘treating customers fairly’).
* Strong customer service and communication skills.
* Ability to manage and prioritize own workloads.
* Good communication skills and ability to coach and support colleagues on technical topics.
* Willingness to develop self and acquire new skills.
* Ability to work flexibly in a proactive claims environment.
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