Job overview The post holder will provide a comprehensive administrative service to staff members within the MS team and will help to facilitate the smooth running of the patient journey across all elements of the MS service across North Wales by co-ordinating processes and monitoring the service provided to patients. To be responsible for the collection, and monitoring of all data pertaining to the service. To work with the minimum supervision in an organised, efficient and effective manner, in order to maximise the effective use of both their own time and that of departmental staff. It is essential that the post holder uses initiative compatible to the role and it is vital that confidentiality is maintained at all times. Advert Establish and ensure the continuation of effective communication between the MDT Team, including Consultants. Specialist Nurses and Therapists. Management of large numbers of patient prescriptions ensuring recording and approval on the Blueteq system Liaise with external prescription management companies, funding sources, regional physicians, regional MS Nurses, GPs and the patient as required. Deal with non-clinical queries from patients, their Carers, general practitioners and members of the MDT Team. To retrieve medical records and correspondence relating to patient/clinician enquired. Follow H&S guidelines for moving and handling of loads. Process all enquiries for information/case notes both face to face and on the telephone using PAS and other appropriate systems. To ensure correct and timely filing of results, tests and all correspondence into the Walton Centre case notes. Sort, date stamp distribute and re-direct incoming mail. Date stamp all referrals which come into the office and log them in the agreed manner. Use the Patient Administration System as required. Working for our organisation The Walton Centre NHS Foundation Trust is the only NHS trust to hold dual accreditation for the Investors in People. We invest in people and we invest in well-being standards and have been awarded Gold status for both. The Walton Centre is a leader in the treatment and care of neurology and neurosurgery, placing the patient and their family at the heart of everything we do. As the only specialist hospital trust in the UK dedicated to providing comprehensive neurology, neurosurgery, spinal and pain management services we are proud to be rated as an Outstanding Trust by the Care Quality Commission (CQC), and champion change throughout the field of neuroscience. Originally formed in 1992, the Trust received Foundation Trust status in 2009. With around 1,450 staff, The Walton Centre treats more than 127,000 outpatients and 18,000 inpatients each year. We have leading specialists and incredibly dedicated staff delivering excellent clinical outcomes for brain, spinal and neurological care nationally and internationally. Teams across our site in Fazakerley, Liverpool, offer a world-class service in diagnosing and treating injuries and illnesses affecting the brain, spine and peripheral nerves and muscles, and in supporting people suffering from a wide range of long-term neurological conditions. Detailed job description and main responsibilities Please see the job description and person specification document for detailed information about the job description for this vacancy.