Overview
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Organisation: Leicestershire County Council
Work Location: County Hall, Glenfield, Leicester, LE3 8RA
Worker Category: Hybrid Worker
Salary: £55,443 - £61,116 per annum (Pro rata for part time)
Working Hours: 37 hours per week
Contract Type: Permanent
Closing Date: 3 October 2025
Interview Dates: 16 and 17 October 2025
About the Role
An exciting opportunity has arisen for a Transport Operations Team Manager within the Assisted Transport Team in the Environment and Transport Department. We are looking for someone to oversee the day-to-day operational delivery of Home to School Transport and Social Care Transport.
The postholder will also be responsible for overseeing and managing the day-to-day operation of around 9,000 passenger journeys per day ensuring they are efficient and effective, meet legislative requirements, ensuring all tendering complies with procurement legislation and the council's procurement processes. This will include taking a lead on the strategic development of the school transport network driving efficiencies, reducing costs and improving customer experience through continuous improvement. In light of unprecedented recent growth, which is predicted to continue, to ensure the on-going sustainability of the service and maximise technological opportunities.
This will include ensuring all safeguarding obligations are met, supporting and deputising for the Designated Safeguarding Officer (DSO). Will ensure that all customer enquiries including, complaints are dealt with in a timely and professional manner.
The postholder will be responsible for managing a budget expenditure, totalling approximately £30 million per year including all financial transactions and for forecasting the transport operations team budget.
DBS: A DBS enhanced check for a regulated activity is required for this post.
Policy: For information on our approach to the recruitment of ex-offenders, please see our policy statement.
About You
To apply for this post, you must have:
* Experience of successfully managing a transport service or a service where directing, coordinating, planning and overseeing tasks and operations involving transportation is paramount.
* Track record of working and managing successfully at a senior level, including strategy, policy and procedures development & implementation, managing complex budgets, resourcing, motivating & developing teams, managing change & performance improvement.
* In-depth knowledge and understanding of the requirements of Transport legislation and associated Education and Transport legislation.
* Excellent communication skills - written, presentational, in negotiations and in conversational. Able to manage emotive customer contact.
* Able to establish effective and productive working relationships with elected Members, commissioned services, transport operators and other key stakeholders
You must also have an understanding of, and commitment to, equality, diversity and inclusion.
In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability.
This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for this role.
Flexible Working
Interested in Flexible Working? We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual\'s personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.
Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.
Contact for Informal Discussion
For more information or an informal discussion, please contact:
Chris Pettifer, Head of Assisted Transport
Phone: 0116 305 8052
Email: chris.pettifer@leics.gov.uk
How to Apply
Please apply by sending your CV and a supporting statement detailing how you meet the requirements of the post. The supporting statement should be no longer than 500 words. Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion. We warmly welcome and encourage applications from people of all backgrounds. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.
To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site.
Important: We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephone or via our online portal: information available at the careers site.
By applying for this post, you agree to our Terms and Conditions.
About Us
About Leicestershire County Council
Leicestershire County Council is a Disability Confident, Menopause Friendly, Mindful Employer, Fostering Friendly, Forces Friendly, and Cycle Friendly organisation. In August 2021, we also signed up to the Race at Work Charter. We are strongly committed to promoting equality and opportunity, championing employee wellbeing and investing in staff training and development.
Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire.
For further information on what it\'s like to work for us and the benefits we offer, please refer to the following: Our Recruitment Process, Our Organisational Values, Our Employee Benefits, Working for Us
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