Transport Account Manager | Retail/3PL | Suffolk | £55k
I am exclusively looking for a Transport Account Manager to help drive efficiency and service excellence across its transport and distribution network.
Role Summary
The Transport Account Manager will be responsible for managing third-party carrier relationships, ensuring SLA compliance, monitoring transport KPIs, and identifying opportunities for cost savings and service improvements. This role bridges operations and commercial performance, supporting both day-to-day delivery execution and longer-term strategic projects.
The role will involve travel to various locations across the UK.
Key Responsibilities
Account & Carrier Management
* Serve as the main point of contact for third-party logistics providers.
* Ensure contractual obligations and service levels are consistently met.
* Support contract negotiations, onboarding, and performance reviews.
* Support in working with the MHE provider
KPI & Service Monitoring
* Track and report on delivery performance metrics (OTIF, damage rates, cost per mile/load).
* Investigate service failures and implement corrective actions.
* Prepare regular reports for internal stakeholders and senior leadership.
Operational Support
* Liaise closely with warehouse, replenishment, and store operations to resolve delivery issues.
* Assist with inbound and outbound logistics coordination.
Cost Control & Commercial Insight
* Review transport invoices and reconcile against agreed rates and fuel surcharges.
* Identify cost-reduction initiatives, including route optimisation and load consolidation.
Continuous Improvement
* Contribute to logistics projects including TMS upgrades, automation, and sustainability initiatives.
* Recommend improvements in processes, reporting, or technology to drive efficiency.
Skills & Experience
Essential:
* 3+ years in a transport/logistics coordination or account management role.
* Strong understanding of UK transport regulations, fleet operations and MHE.
* Experience working with third-party hauliers and carriers.
* Proficient in TMS platforms and Microsoft Excel / Google Sheets.
* Analytical, commercially minded, and confident in supplier negotiations.
Desirable:
* Retail, 3PL or FMCG logistics background.
* Experience with e-commerce and final-mile delivery networks
BBBH: 34434