Technical Support Advisor
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CPM International is a global leader in customer service, sales and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets.
About the Client
Diageo is a global leader in beverage alcohol, offering more than 200 brands across 180 countries.
Mission
In this dynamic role you will be the first point of contact for our customers, providing exceptional support and technical expertise. You will work closely with Diageo Engineers to gain a deep understanding of Guinness quality processes and the unique challenges of bar and cellar environments.
Responsibilities
* Handle Customer Inquiries: Proactively address all customer inquiries, including complex technical issues, with professionalism, empathy and a focus on exceeding customer expectations.
* Technical Troubleshooting: Accurately diagnose and resolve technical faults remotely (phone/email).
* Guinness Accreditation: Participate in the Guinness accreditation programme to become a certified product and technical expert.
* Field & Office Collaboration: Collaborate closely with Diageo Engineers in both field and office settings to gain hands‑on experience.
* Skill Enhancement: Participate in internal and external training sessions.
* Industry Knowledge: Stay abreast of evolving industry trends and technologies.
Requirements
* Age: 18+ years
* Language: Fluency in English (written and spoken).
* Communication Skills: Confident phone and digital communication, active listening and the ability to articulate complex information clearly.
* Customer Focus: Passion for providing exceptional customer service.
* Organisational Skills: Meticulous attention to detail, strong time management and the ability to prioritise tasks effectively.
* Technical Proficiency: Basic computer literacy, including proficiency in Microsoft Office Suite; previous bar experience is a plus.
* Team Player: Collaborative approach, working effectively with colleagues.
* Problem‑Solver: Proactive mindset, identifying and resolving issues efficiently.
Benefits
* Start Date: 4th January 2026
* Hours: 37.5 hours per week; Monday–Sunday, rotating shifts between 8am & 6pm with rotating weekends (lieu days given).
* Salary: £24,500.00 per year, performance bonus up to £1,000 per year.
* Holidays: Paid Bank Holidays + 1 Extra Day in Lieu.
* Work Model: Hybrid – Office 2 days per week.
* Training: 2 weeks from the office.
* Office Location: Thame.
Additional Perks
* Career Growth: Ongoing training & development.
* Well‑being Support: Confidential counselling and resources.
* Company Pension: Plan to help you save for retirement.
* Skill Development: LinkedIn Learning & certifications.
* Referral Program: Bring a friend and get a referral bonus.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Customer Service
Industries
Food and Beverage Services
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