Business Analyst - Consultant
Business Analyst (Consultant) – Business Analysis team – Permanent – Hybrid (Edinburgh, Glasgow, Newcastle, Leeds, Manchester, Birmingham, Bristol, or London). The role requires regular on‑site attendance at client sites in Newcastle, Leeds, or Manchester and on our HQ, hub offices, client sites and home.
The role
You will bring deep experience from complex organisations and collaborate in multi‑disciplinary teams consisting of product managers, software developers, user researchers, designers and other specialists. You will build strong relationships with client stakeholders, understand their needs, translate them into clear, actionable requirements, and ensure all work meets Opencast’s high standards for quality, environmental and information security policies.
Requirements
Maximum weekly on‑site commitment. You must be able to commute to client sites in Newcastle, Leeds, or Manchester. Travel expenses are not covered. Either hold active Security Check (SC) clearance or be eligible and willing to undergo the clearance process. SC clearance is granted in line with UK Government security vetting requirements; typically you must have lived in the UK for at least five consecutive years prior to application. Nationality and immigration status may also be considered.
Essential Experience
* Apply business analysis techniques (e.g. SWOT, 5 Whys) to understand business context, processes, and systems; analyse root causes, define problems, evaluate options, and make recommendations aligned with strategic goals.
* Elicit, analyse, validate and prioritise business and user requirements using techniques such as BPMN process flows, wireframing and data analysis.
* Define epics, features, user stories, acceptance criteria and non‑functional requirements; maintain traceability and facilitate prioritisation.
* Use business modelling, process improvement and digital/data systems analysis to represent organisations, processes, relationships, and systems; identify gaps, recommend improvements, and support implementation and validation.
* Build and maintain strong stakeholder relationships and cross‑functional teams, communicating clearly, reaching consensus and adapting messages to different audiences.
* Analyse and prioritise user experience needs, presenting insights in an accessible, data‑informed way.
* Support testing by defining business scenarios and acceptance criteria, reviewing prototypes, test plans and outcomes to ensure solutions meet requirements.
* Deliver to the highest quality, adhering to recognised industry standards and frameworks (e.g. GOV.UK Service Standards), in large and complex organisations.
* Work collaboratively in multidisciplinary Agile teams, validating process and system improvements and delivering project objectives effectively.
* Present complex information in a way that is easy to understand, engaging both technical and non‑technical stakeholders.
Essential Consulting Skills
* Contribute to improving ways of working and driving continuous improvements within your teams.
* Share knowledge and best practice with fellow business analysts and other disciplines, including proactively engaging in client and Opencast communities of practice.
* Positively challenge decisions or solutions you don’t agree with, striving for the best client outcomes.
* Create lasting value in the projects you work on, ensuring a user‑centric, sustainable approach.
* Engage with Opencast in a meaningful way, supporting the growth of your practice and wider capability.
* Support Opencast's growth plans, by providing case studies and updates into the relevant forums of your project work.
Salary
Consultant salary range: £45,000 – £52,000 per annum.
What We Offer
A competitive package including a 7% employer pension contribution, share options and a discretionary bonus. Flexible working hours aligned to client commitments, 25 days holiday, 3 annual “life happens” days, wellbeing support, ongoing professional development, volunteering opportunities, and a genuinely supportive team.
Where you’ll work
The role requires regular on‑site attendance across our HQ, hub offices, client sites and home. Applicants must be able to commute to offices and client sites as part of their normal working arrangements, as travel is essential to fulfilling the responsibilities of the role.
We include you
We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.
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