Overview
We are looking for a Control Room Operator to join the Connect Plus Services (CPS) joint venture, responsible for the operation and management of the M25 road network under a 30-year contract. The role requires delivering a high standard of service and performance in incident response, safety monitoring, and information dissemination.
Responsibilities
* Support and direct the activities of primary and secondary response, coordinating the deployment of resources to resolve incidents in line with company policy and contractual requirements.
* Receive and disseminate information to optimise safety and maximise efficient response and resolution of incidents.
* Monitor CCTV, tunnel, and bridge safety systems and initiate appropriate responses to alarms.
* Ensure accurate recording of network occupancy using bespoke databases.
* Keep relevant colleagues and stakeholders updated on critical incidents via escalation platforms.
* Comply with Connect Plus policies and procedures as detailed in operational plans and HR standards.
* Work to agreed business performance and quality standards.
* Build strong working relationships with stakeholders and partners, including real-time liaison with the HE Regional Operations Centers, NTIC and NILO.
* Receive and disseminate weather decisions in accordance with the Severe Weather Plan.
Qualifications
* Essential: Experience of working in an operational control room, in an emergency services or National Highways environment. Desirable but not essential: experience in a time-critical deployment of resources.
* Experience of working in a performance-driven environment.
* Excellent communication skills, both oral and written.
* Aptitude for effective problem solving, using information to consider options and outcomes.
* Ability to operate and interrogate several database systems simultaneously to a high level of competence.
* Understanding of the commercial implications of operational decisions.
* Desirable but not essential: Ability to remain calm under pressure, prioritising responses to multiple events.
* Experience of incident management, escalation processes and terminology; transport and road network environments.
* The post holder must meet security clearance requirements.
* Experience of working a 24/7 shift pattern (Desirable but not essential).
Additional Information
Equality, Diversity & Inclusion
We are an Equal Opportunities employer. Applications are assessed based on experience, essential and desirable criteria, and suitability for the role. We value inclusivity and respect for all candidates.
* Please note: to be considered for this role, you must be based in the UK and legally able to work in the UK. We are unable to offer sponsorship for this position.
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