Role overview
Location: BBC Cardiff
Working Hours: 6 month Fixed Term Contract - 10:00 - 18:00, Monday to Friday
Benefits: 25 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more.
Salary: £25,500
Job Purpose
As a corporate receptionist, your primary role will be to make an excellent first impression by demonstrating a high level of customer care, professionalism, and engagement to all staff and visitors of the building. You will perform reception, administration, and telephone/switchboard duties efficiently and effectively, creating a positive reception experience.
Duties
* Meet and greet visitors, staff, and contractors in a warm, friendly, and courteous manner.
* Assist with queries knowledgeably and professionally, escalating where appropriate.
* Issue visitor/contractor passes and announce visitors to their host.
* Manage the access control system and authorise temporary staff passes when required.
* Operate the switchboard/telephones within SLA timelines.
* Answer, screen, and forward calls, taking messages when appropriate.
* Maintain a tidy reception area and provide efficient service.
* Maintain stock levels of stationery and order supplies as needed.
* Check, read, and action emails promptly.
* Carry out administrative tasks.
* Adhere to site safety and security procedures.
* Represent the business with a positive attitude and professional appearance.
About the role
* Fluent in Welsh
* Approachable and professional.
* Prompt, reliable, and efficient.
* Able to prioritise workload.
* Able to work to deadlines.
* IT literate – Outlook / Microsoft Office.
* Takes a leading role in personal development.
* Flexible toward business needs and changes.
* Understanding of a corporate working environment.
Additional Benefits
* Industry-leading maternity & paternity policies.
* Refer a friend scheme – worth £500 per referral.
* GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining.
* Discount shopping, gym, mobile, family activities, insurance, dining experiences, car leasing, and breakdown cover.
* Bike To Work Scheme.
* Health cash plan covering optical, physiotherapy, and wellbeing.
* Access to health assessments.
* Employee Assistance Programme offering guidance on personal, health, legal, and financial queries.
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