Product Manager – UC and Contact Centre
Location: Remote
Salary: £60k
Role Profile
We are seeking an experienced and commercially driven Unified Communications & Contact Centre Product Manager to lead the strategy, development, and growth of a portfolio spanning UCaaS, CCaaS, SIP, and voice services.
Key Responsibilities
* Own and develop the product roadmap across UCaaS, CCaaS, SIP, and voice solutions
* Drive product innovation and lifecycle management from concept through to launch and optimisation
* Monitor market trends, customer requirements, and competitor activity to maintain a competitive portfolio
* Support pricing, licensing, and go-to-market strategy alongside Commercial and Sales teams
* Build strong relationships with vendors and technology partners
* Translate technical capabilities into compelling customer propositions
* Work closely with Operations to ensure high service standards and successful delivery
Skills & Experience
* Proven Product Management experience within UCaaS, CCaaS, telecoms, or cloud communications
* Strong knowledge of Microsoft Teams Phone, Direct Routing, SIP, and contact centre platforms
* Understanding of legacy voice technologies including PBX, ISDN, and PSTN
* Commercially aware with experience supporting business cases and pricing models
* Strong stakeholder management and cross-functional collaboration skills
* Ability to balance technical understanding with customer and commercial outcomes
Desirable
* Exposure to AI-driven CX technologies such as conversational AI or sentiment analysis
* Understanding of telecoms compliance and regulatory frameworks including GDPR and Ofcom
* Experience within a managed services or technology services environment