KEY DUTIES AND RESPONSIBILITIES INCLUDE:
* Actively promote, develop and deliver a unified library and leisure service to meet the needs of customers and communities
* Demonstrate an in-depth understanding of the High Life membership scheme and actively contribute to the promotion of the package.
* Provide a friendly, efficient and proactive service to customer excellence award standard.
* Undertake the range of clerical, support and reception duties required by the post whilst being the first point of contact for welcomes, information enquiries, registrations, bookings and financial transactions
* Perform various financial and administrative duties in accordance with procedures
* Support customers use of ICT equipment and software application, digital resources and social media.
* Assist customer with general and complex enquiries using variety of sources and /or resources, referring to leisure supervisor as appropriate
* Carry out library routines including shelving, processing and preparing library stock, ensuring resources, material and displays are appropriately organised, current, and attractively presented.
* Participate in the preparation and delivery of cultural events, activities and promotions including group class visits and book bug sessions.
* Record and provide statistics regarding income, usage, equipment, materials and resale.
* Assisting with staff training of new and relief staff
* Ensure satisfactory handling of booking applications and confirmations.
* Administer the High Life membership scheme and the MRM system.
* Process orders and raise invoices through the allocated financial/procurement systems -Integra.
* Produce and maintain documents and spread sheets using Microsoft Office software.
* Display and monitor current information regarding activities and timetables on customer notices and display boards.
* Carry out the banking of facility income and maintain adequate levels of change for business.
* Deliver a high standard of customer service and maintain company dress code and standard.
* Understand the role and responsibilities of the post with regards to health and safety policy and operating procedures. To remain up to date with these procedures and requirements.
* Undertake training in any aspect of facility procedures as required.
* Administer the lost property procedure.
* Keep reception areas clean and tidy.
* Maintain security of the reception at all times, adhering to data protection policy and ensuring confidentiality is preserved.
* Liaise with the Supervisor on the day-to-day operation of the facility.
* Bring to the attention of the manager any improvements that might increase the effectiveness or efficiency of the centre.
* Pursue continuous professional development and contribute to the continuous improvement of Averon Leisure Centre and High Life Highland as a whole.
* Attend and undertake any training online or in person.
* Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
* Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the Averon Leisure Centre team.
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