Overview
We are seeking a friendly, energetic and customer focused IT support engineer to provide first and second line help to Garner Osborne IT users. The ideal candidate will possess strong communication skills and a keen analytical mindset, enabling them to provide exceptional support to our users. As part of our IT Support team, you will play a crucial role in ensuring that our technology functions smoothly and efficiently.
Duties
* Providing first & second line support of IT hardware and software related issues to users, both in-house and externally
* Day to day administration of internal systems, including user accounts, email accounts & filters, user access, fileservers, remote access, printing, and WIFI access
* Working with IT team members to triage support tickets.
* Over-the-Phone, Email and Desk-side support and instruction
* Providing occasional first line support to visitors
* Providing resources to on-site customers and other visitors when required
* Liaising with external organisations such as suppliers and customers to troubleshoot connectivity and communication issues
* Building, Installing, configuring, and maintaining local IT hardware & software on PCs, Servers, and associated peripherals
* Providing Technical documentation for internal systems
* Providing Support documentation for users to allow them to support themselves on day to day issues
* Monitoring systems to ensure they are operating properly.
* Routine maintenance of systems, including updates and patches.
* Day to day provision and management of Network cabling, WIFI infrastructure and switch configuration
* Voice Systems Management
* Purchasing of IT related equipment for users and IT
Standard Responsibilities
* Establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies to ensure an integrated contribution to Garner Osborne's corporate objectives
* Observe and comply with all company policies and procedures and for Health and Safety at Work
* Be actively engaged in contributing towards an inclusive culture, creating spaces for diverse perspectives, and serving as an ally in the workplace
* Participate in learning and development activities that develop personal effectiveness and assist in improving performance in the role, including the development of others within the business.
* Support and contribute to business initiatives and objectives
* Undertake any other duties as may reasonably be required in line with the level of responsibility of the post and to meet the changing needs of the organisation
Requirements
* Proven experience in an IT support role or similar position is preferred.
* Conversational level of verbal communication skills in English
* Good knowledge of Microsoft PC and Server operating systems and applications
* Experience of administering Microsoft cloud resources (Exchange, Entra, Azure, Intune etc)
* An understanding of networking, Active Directory, virtualisation, systems management
* Some knowledge of Linux would be useful, but not essential
* Proficient data entry skills with attention to detail.
* Excellent communication skills, especially in translating jargon into plain English
* Strong analytical skills for troubleshooting technical issues effectively.
* Ability to work independently as well as part of a team, demonstrating flexibility in a dynamic environment.
* Strong, generic, fault-finding, and problem-solving skills with an ability to provide outside-the-box solutions
* Good research skills
* A proactive approach to learning new technologies and processes. If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting opportunity in IT Support.
Job Type: Full-time
Pay: £40,000.00-£45,000.00 per year
Benefits:
* Company events
* Company pension
* Enhanced maternity leave
* Free flu jabs
* Free parking
* Health & wellbeing programme
* Life insurance
* Referral programme
Work authorisation:
* United Kingdom (required)
Work Location: In person