Job Description
About the Role
As an Export Customer Service Apprentice, you’ll play a vital role in supporting our international customer base. Working within our dynamic Export Customer Service team, you’ll gain hands-on experience in managing customer orders, coordinating logistics, and ensuring exceptional service delivery across global markets.
This is a fantastic opportunity to kickstart your career in international trade and customer service, while working towards a nationally recognised qualification.
What You’ll Be Doing
* Processing and managing export customer orders from entry through to delivery
* Creating Export documentation for international shipments
* Liaising with internal departments, our manufacturing sites across the UK and external logistics providers
* Helping resolve customer queries and ensuring timely communication
* Taking responsibility for a set Customer base, building strong relationships and demonstrating our commitment to delivering an exceptional customer experience
* Learning about export compliance and international trade regulations
What You’ll Gain
* A structured apprenticeship programme with on-the-job training and a recognised qualification in Customer Service
* Exposure to global markets and international business operations
* Development of communication, problem-solving, and organisational skills
* A supportive team environment with a dedicated mentor and line manager
* In addition, you will be an integral member of a supportive and welcoming team who will there every step of the way.
Qualifications
What We’re Looking For
* Great admin skills, a strong eye for detail and accuracy as well as a great work ethic
* A proactive and enthusiastic attitude with a willingness to learn
* Strong communication and interpersonal skills
* Interest in international business and customer service
* Ability to collaborate and work in a team
* GCSEs (or equivalent) in English and Maths
Additional Information
The Perks
* Competitive apprentice salary and benefits package
* Career development pathways within Sika
* Potential for a permanent role upon successful completion