Peppers Beacon at 34 Lake Esplanade, Queenstown is a strata managed apartment hotel and member of Global hotel chain Accor. The property offers luxury apartment-style accommodation on the shores of Lake Wakatipu offering views of New Zealands famous Remarkable Mountains
An exciting opportunity has become available for an exceptional and passionate Front Office Manager to join the team at Peppers Beacon in a full time capacity.
Within this role, you will be a hands leader responsible for ensuring the smooth and efficient running of the Front Office operation by fostering a team who is engaged to consistently strive and deliver a superior level of guest service. You will have a proven record of accomplishment of managing budgets and exceeding financial targets and guest service indicators.
This position offers Full Time Hours with a Minimum guarantee of 40 hours per week.
The hourly pay rate is between $29.80 and $32.21 Per Hour NZD.
About the role:
1. Report directly to the General Manager
2. Be responsible for the day to day running of the Front Office Operations
3. Have confidence and understanding of financial targets and departmental budgets ensuring a clear focus on company expectations
4. Recruit, coach and train your team in all aspects of the role outlined in their job descriptions with a customer service focus.
5. Drive a positive team culture and foster strong interdepartmental relationships
What we are looking for:
6. A problem solver with a creative approach to delivering the ultimate guest experience
7. Previous experience within a front office leadership position and understanding of strata managed properties
8. Have a clear understanding around the impact of departments operations on the overall property financial goals and objectives and manages to achieve and exceed goals.
9. You are a natural leader and mentor focused on creating a strong and accomplished department who are team and guest focused.
10. You will have a genuine personable service style that always blows our guests away
11. Offer a positive, enthusiastic attitude and the ability to work a flexible 7-day roster