Our public sector client are looking for a Housing Assistant to join them. Location – LE67 4JP Hours – 36.25 hours per week Temporary role Pay Rate - £15.75ph Job Purpose As the first point of contact within the Housing Management Team, the Housing Assistant plays a crucial front-line role in delivering high-quality customer service to over 4,000 tenants. This position involves handling tenancy-related queries, supporting tenancy processes, and providing administrative assistance to Housing Officers to ensure efficient and effective service delivery. Key Responsibilities, Customer Service & Communication * Act as the first point of contact for tenants and their representatives regarding all aspects of housing management. * Respond to telephone enquiries and provide clear, accurate information on tenancy issues. * Handle difficult and challenging customer interactions with professionalism and empathy. * Offer guidance and support to new tenants during the sign-up process. Tenancy Support & Administration * Provide administrative support to the Housing Management team. * Manage day-to-day tasks such as raising repairs orders and processing invoices. * Maintain accurate records of tenant contact and casework. * Assist in the management of breaches of tenancy conditions, including anti-social behaviour and rent arrears, under the direction of Housing Officers. Case Hand...