THE ROLE
As a People Systems & Benefits Advisor, you’ll play a vital role in supporting the smooth running of our people systems and employee benefits processes across our brand. You’ll be responsible for ensuring that all employee data within our HR systems is accurate, up to date, and compliant – helping to deliver a seamless experience for our store teams, distribution centres, and Head Office colleagues.
You’ll act as the main point of contact for HR system and benefits queries, providing guidance and troubleshooting support, while also helping to drive process improvements and system enhancements. Working closely with HR, Payroll, IT and external partners, you’ll ensure that our people technology and benefits offering continue to evolve in line with our business needs.
ABOUT THE TEAM
This role sits within the Payroll Team and reports to the Head of Global Payroll. You will work closely with the wider People & Culture team, including the People Partnering and Talent Acquisition teams, to deliver a professional and efficient service to our UKEU employees.
AllSaints offers a fun, creative, and casual working environment where individuality is valued and collaboration is encouraged. This is a fantastic opportunity for an ambitious, highly motivated and detail‑oriented People Systems & Benefits Advisor to join our Global Payroll team to gain new experiences while working with a passionate and friendly team.
Your responsibilities will be split across three core areas, ensuring a smooth employee journey and operational efficiency.
SYSTEMS
* Manage the epi‑use / Success Factors ticketing portal and ensure issues / change requests have been raised and that we are on track with scheduled system updates
* Maintain the report centre and support with scheduled and ad‑hoc reporting for the wider team
* Prepare monthly audit and headcount reports for Finance, IT and the security team
* Host monthly training for new starters on Success Factors
* Collaborate with teams (e.g. retail operations) to improve our systems to ensure things run as efficiently as possible
* Manage audit checks to ensure Success Factors is updated to reflect changes including policy updates to ensure we are compliant
* Prepare quarterly people statistics from Success Factors reporting and share with senior leadership
* Manage new starter and leaver door access/staff cards using WINPAK/Paxton and keep the staff cards and fobs tracker up to date
* Manage our Reward and Recognition scheme with Nectar – add / remove starters and update changes to reporting lines and role changes
* Support awarding points for retail incentives and manage any new incentives throughout the year
* Manage and set up any new global wellbeing challenges scheduled key points in the year
* Scope out any new benefit offerings to ensure our corporate package remains relevant and competitive
* Work closely with the brokers that handle all our benefits
* Adding new directors to the Bupa healthcare screening
* Ensure benefit summaries and offers are up to date with changes following renewals and new partnerships
* Collate and prepare UKEU employee wardrobe data for the IT team to support seasonal refresh
* Manage the service proposition for the long‑service award – prepare long‑service letters and awards and ensure they are up to date across all systems
PAYROLL
* Support the payroll function by helping to process any team changes submitted on the platform so they are captured in time for monthly payroll processing
* Monitor any technical system issues reported promptly so that nothing is missed for payroll cut‑off
* Support monthly spot checking during the peak period
* Carry out monthly payroll audit checks during busier periods so nothing is missed and we are compliant
WHAT WE’RE LOOKING FOR (SKILLS & QUALIFICATIONS)
* Collaborative Team Player: You thrive in a team environment, support colleagues and foster a positive, inclusive atmosphere where everyone feels valued and can do their best work.
* Brand Ambassador: Your genuine love for fashion is evident. You’ll be an ambassador for our brand, connecting with customers and colleagues over the power of an amazing outfit.
* Driven by Success & Tenacity: You possess a winning mentality, are resilient, focused on solutions and committed to overcoming challenges to deliver outstanding results.
* Commercial Acumen: You have a deep understanding of retail business and actively leverage data to gain insights and anticipate customer needs.
* Integrity: You embody our core values through honesty and trustworthiness, dedicated to protecting our brand, caring for our customers, product, profit margins and the health and safety of our teams.
* Strong attention to detail and accuracy; eager to learn, proactive, curious and highly organised with the ability to manage multiple deadlines effectively.
ABOUT THE LOCATION
Based in our East London Studios in vibrant Shoreditch with perks and benefits offered from local businesses including discounts on food, shopping and health & beauty. Studio Location – approximately a 10 minute walk from Liverpool Street Station and a 5 minute walk from Shoreditch High Street.
WHAT WE STAND FOR
* The Customer is the Boss: We work as one proud team to get the best for our customers.
* One Team: We are joined up and encourage others to share their ideas.
* We Do What We Say We Will: We know our goals and work with clear outcomes in mind.
* We Are Responsible: We are self‑aware, understand the impact we have on others and are positive about the future.
BENEFITS
* Generous wardrobe allowance so that you can wear our beautiful clothes at work each day.
* We are a disability‑committed certified employer.
* Employee discount for you to spend with family and friends.
* 25 days holiday, increasing to 28 days after 2 years continuous service.
* Bank holidays, birthdays and volunteering days off.
* Access to dental cash plan & free virtual GP appointments through Aviva.
* UNUM employee assistance helpline.
* Life assurance cover.
* Access to discounted gym membership and corporate discounts.
* Hybrid working in our historic East London studios, working hours are 9‑5.30pm.
* Free, confidential wellbeing and lifestyle support with Retail Trust.
* Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause).
* Health days for you to use either for physical or mental wellness.
* Dedicated mental health support from our mental health first aiders.
* Eye care vouchers, season ticket loans and much more!
#WeAreAllSaints
Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give their best while contributing to the success of our brand.
We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.
Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.
If you need any support or adjustments during your application, please get in touch with us and we are happy to help.
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