Sprinklr Implementation Consultant
Employment Type: Contract, Full time
Start: ASAP
Nottingham – Hybrid
Languages: English
Role – We are seeking a highly skilled Sprinklr Implementation Consultant to join our client’s team and lead the successful deployment and integration of Sprinklr's Customer Experience Management (CXM) platform for our clients. This role requires a strategic thinker with hands-on experience in Sprinklr configurations and implementations, excellent client-facing communication skills, and a strong understanding of digital and social media ecosystems.
6+ years of experience with Sprinklr, including platform configuration and implementation.
~ Strong understanding of social media platforms, digital marketing workflows, and customer experience strategies.
~ Experience in managing enterprise client relationships and leading software implementations.
~ Technical proficiency in areas such as APIs, integrations, data mapping, and reporting dashboards.
~ Consulting background is a plus.
~ Lead the end-to-end implementation of Sprinklr solutions across social media management, customer care, marketing, and listening.
Partner with clients to understand their business needs and translate them into scalable and effective Sprinklr configurations.
Conduct discovery sessions, requirement-gathering workshops, and training sessions for client stakeholders.
Ensure seamless data integration with client systems including CRMs, analytics tools, and customer support platforms.
Collaborate closely with internal teams (Product, Engineering, Support) to address complex technical issues and deliver high-quality solutions.
Provide post-implementation support and ongoing optimization guidance.