We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, accepting of all, and free from discrimination and bias.
The Revenues Service is a large team of more than 60 people working together to collect £340 million of corporate revenue to help the Council provide vital services to Coventry residents. From council tax to business rates to invoices for stalls at the Godiva Festival, the team performs a range of roles to ensure excellent services are provided to residents and internal council departments, ultimately maximizing the collection of public funds.
The revenue we collect enables the council to deliver services such as bin collections, maintaining parks and green spaces, and supporting looked-after children. Our team interacts with every one of Coventry’s 140,000 residential and 9,000 commercial properties, dealing with residents and customers with diverse circumstances. We challenge those who can pay and don’t pay, applying legal remedies to recover debts, while also supporting vulnerable residents in finding ways out of debt.
Our Values
Aligned with our One Coventry Values, we aim to ensure our communities are represented across our workforce. We are committed to being a truly inclusive organisation that encourages diversity of thought and background. We particularly welcome applicants from minority ethnic, LGBT+, disabled, and neurodiverse communities to help us serve our residents with equity and respect.
* Open and fair: We are fair, open, and transparent.
* Nurture and develop: We help and encourage everyone to be their best.
* Engage and empower: We listen and work together as one.
* Create and innovate: We embrace new ways of working to improve continually.
* Own and be accountable: We work together to deliver excellent services.
* Value and respect: We prioritize diversity and inclusion in everything we do.
Job Role
If you are an effective communicator with good computer skills, organized, and enjoy helping people, this could be an ideal role for you. As a Revenues Officer within our Revenues and Benefits service, you will handle a wide range of Business Rates customer interactions and coordinate with internal departments.
You will communicate with customers via telephone and email, requiring excellent customer service skills, a friendly and clear telephone manner, and the ability to work well in a team. Responsibilities include updating customer accounts.
Note: Our positions are open to all applicants, but we cannot offer visa sponsorship. Applicants must have the Right to Work in the UK, with a minimum of two years remaining on any limited visa. This role is exempt under the Rehabilitation of Offenders Act 1974, and appointment is conditional upon a satisfactory DBS check.
Candidate Profile
We seek a proactive, service-oriented officer to join our busy team. No prior revenue experience is required, as comprehensive in-house training will be provided, covering service standards, systems, legislation, and processes.
Applicants should prepare a personal statement highlighting experience in:
* Customer service skills
* Analytical and organizational skills
* Knowledge of computer packages (e.g., Word, Excel, Outlook)
For support with your application, visit our accessibility page. We offer a Guaranteed Interview Scheme for members of the Armed Forces, veterans, those currently or previously in care, and individuals with disabilities or long-term health conditions.
Interview dates are scheduled for 5 & 6 August 2025.
About Coventry
Coventry is a vibrant, diverse city with a proud history of community and social change. We are committed to excellence and aim to recruit talented individuals dedicated to serving our residents. Our staff of around 5,100 come from varied backgrounds, and we strive to develop their potential to make a positive impact on our communities.
Join us to benefit from a rewarding package and the opportunity to make a difference. For more details, visit our vacancies page.
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