Company description:
Khne + Nagel (AG & Co.) KG
Job description:
We're hiring! Sterling UK Control Tower is seeking a new addition to join our Aerospace International team.
The Aerospace International Logistics Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Sterling, providing operational and customer care excellence.
How you create impact
* Maintains and enhances customer services by ensuring procedures are followed and systems used correctly;
* Follow any new systems procedures within the department;
* Answering the phone in a professional and timely manner (within 3 rings). A good telephone manner is essential;
* To take job orders from clients, that include routing, classifying of service type, establishing a deadline;
* To assist in providing clients with continuous notification and follow-up (which includes flight and customs delays, proof of deliveries, charges, resolutions, etc);
* Familiarize yourself with all special services we can offer and ensure customers are given all options available;
* Help develop and maintain relationships with clients:
* Ensuring communication with service partners is kept up to date.
What we would like you to bring
1. Experience in Aerospace field is preferred
2. Extensive customer service experienc...