Job Summary
The Manager of Microsoft Licensing under the Microsoft Software and Advisory Group will lead a team of dedicated Microsoft Licensing Strategists & Licensing Executives in support of SHI Business Units. The role provides an optimal experience to customers, sellers, and Microsoft across all aspects of the agreement lifecycle. Success is measured by delivering high quality support, improving customer interaction, promoting collaboration, and creating a billable team that delivers world‑class service.
Responsibilities
* Provide strong, dynamic leadership that mentors, develops, and guides team members to efficiently leverage the value of every interaction.
* Manage performance standards and ensure customer satisfaction.
* Coordinate with other SHI Microsoft teams to ensure an optimal customer experience through the development of streamlined processes and systems.
* Develop training and deliverables in support of the Licensing Executives and Licensing Strategists.
* Serve as an escalation point to assist in resolving customer and Microsoft issues.
* Establish regular cadence with other Microsoft sales and support teams to expand relationships, resolve challenges, and ensure both organisations work toward excellence in SHI’s Microsoft business.
* Help establish and build customer value with new and existing IP.
* Ensure Licensing Strategists & licensing Executives collaborate and communicate with other SHI sales, support and services resources.
* Maintain awareness of the overall health of the supported business area.
* Drive accountability through performance metrics and standards.
* Ensure compliance with SHI guidelines and standards.
Qualifications
* Ability to develop and manage results‑oriented recruiting and training programs.
* Ability to understand data and drive actions based on quantitative and qualitative insights/trends.
* Strong interpersonal, written, and oral communication skills.
* Strong mentoring and relationship‑building skills with ability to effectively manage and resolve group and interpersonal conflict situations.
* Skilled at executive communication and presenting to and working closely with internal and external leaders.
* Strong presentation/public speaking skills.
* Microsoft certifications must be maintained during employment.
* Additional certifications as required.
Other Requirements
* Bachelor’s degree.
* Minimum 5 years of IT‑related customer service/account management or business experience.
* Strong knowledge of Microsoft products, programs, and licensing.
* Proficient with Microsoft applications, including Excel, Word, PowerPoint, Teams, etc.
* Expert understanding of Microsoft overall business model and channel strategy.
* Extended hours are required to complete special projects and/or support Microsoft’s fiscal year end or quarter end workload.
Equal Employment Opportunity Statement
SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and is dedicated to providing a fair and accessible recruitment process. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status.
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