3 months contract with a Local Authority Job Summary: • The Customer Service Advisor will work within Lincolnshire County Council’s Care & Wellbeing Hub, acting as the first point of contact for adults requiring support and advice. • The role involves handling complex and sensitive enquiries via telephone and email, using a strength-based approach to assess needs and provide appropriate guidance. • This is a temporary 12-week assignment based at Lancaster House, Lincoln, with potential for agile working once fully trained. Key Duties/Accountabilities (Sample): • Respond to incoming calls and emails from the public and professionals regarding Adult Care services. • Use professional curiosity and call control to gather accurate information and determine appropriate outcomes. • Record and update customer interactions accurately in internal systems. • Identify safeguarding concerns and escalate according to procedures. • Support customers in accessing services such as the Lincolnshire Carer Service and Wellbeing Service. • Maintain high levels of customer service in line with council standards. • Participate in training and ongoing professional development. Skills/Experience: • Experience in a busy customer service or call centre environment. • Excellent communication and interpersonal skills. • Strong typing and IT skills, including accurate data entry while managing calls. • Ability to handle sensitive and emotive situations with professionalism. • Knowledge or experience in social care is desirable but not essential. Additional Information: • The closing date: 12/11/2025. • Ability to work flexibly between 08:00–20:00, Monday to Friday. • Temporary role: 12 weeks, 37 hours per week. • Location: 3rd Floor, Lancaster House, Orchard Street, Lincoln, LN1 1XX. • Full induction and training provided.