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Support Officer – UASC
Location: 6 Collins St, Oxford
Salary: £25,000 - £26,000 per annum
Contract: Permanent, Full Time, 35 hours per week
DBS: Enhanced
About A2Dominion
We are a UK housing association committed to a new vision – providing homes people love to live in. With over 38,000 homes managed across London and southern England, we offer a wide range of social, affordable, and private rental homes, as well as specialist services, homes for sale, and shared ownership. Our 70,000+ customers come from diverse backgrounds with varying incomes. We aim to provide all with safe, high-quality, and sustainable homes. With roots in social housing dating back eight decades, we ensure that every penny of profit is reinvested into our charitable social purpose – delivering more homes and better services.
Purpose
We are seeking a compassionate and dedicated Support Officer to work closely with Unaccompanied Asylum-Seeking Children (UASC) Care Leavers. The role involves supporting these young people in their transition to independence, including moving from supported housing to independent living within the community. The ideal candidate will have experience working with vulnerable individuals, a strong understanding of housing and benefits systems, and a commitment to helping young people gain independence. Support young people in navigating the housing system, including assisting with finding and securing social and private rented accommodation.
Key Responsibilities
* Develop personalised support plans with young people, setting clear tasks and objectives.
* Regularly review and update support plans to ensure progress and address any changing needs.
* Identify potential risks to the safety and wellbeing of young people.
* Create and maintain risk assessments, updating them as required to reflect any changes in circumstances or needs.
* Help young people manage the transition from supported housing to independent living, ensuring they are fully prepared and equipped to live autonomously.
* Forge and maintain relationships with partner agencies, stakeholders, and other relevant parties.
* Ensure effective communication and collaboration with these parties to support the young people.
* Recognise and report safeguarding concerns related to vulnerable individuals, adhering to established procedures.
* Attend case conferences, safeguarding meetings, and other gatherings to ensure appropriate action and follow-up.
* Ensure all relevant records and documentation are completed accurately and submitted on time.
* Maintain high standards of data integrity and confidentiality in all client interactions.
* Empower clients by promoting responsibility and self-sufficiency in maintaining safety, security, and cleanliness within the project.
* Ensure adherence to internal policies and procedures, and report maintenance or repair issues promptly.
* Work outside of regular office hours as required, delivering services and support to young people.
* Follow lone working procedures to ensure safety while performing duties in non-office settings.
Knowledge, Skills, and Competencies
Essential: Educated to GCSE level or equivalent in Maths and English (Grades A*- C); experience supporting diverse client groups; understanding of supporting independence; housing or support-related qualification; ability to work independently; strong networking skills; organisational skills; effective communication; IT proficiency; ability to handle distressed clients; driving licence and own transport.
Desirable: Additional qualifications and experience related to housing/support roles.
Benefits
As an employee of A2Dominion, you will enjoy flexible benefits, salary exchange options, rewards, and discounts. For this role, benefits include:
* 25 days’ holiday plus Bank Holidays, increasing to 28 days after 3 years
* Up to 8% contributory pension
* Flexible working arrangements
* Investment in learning and development
Additional Information
If you require a reasonable adjustment during the recruitment process, please contact our Talent Team. A2Dominion Group is a Disability Confident Employer committed to inclusive hiring and providing accessible recruitment processes. We value diversity and encourage applications from all backgrounds, including men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.
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