Job Description
We are looking for an Associate Underwriter to join our Small Business team based in Redhill.
As part of our Small Business Broker team, you’ll play a key role in supporting small businesses by managing renewals and Mid-Term Adjustments (MTAs) through the Acturis eTrade platform. This is a high-volume, fast-paced environment where you’ll focus exclusively on renewals, ensuring accuracy, efficiency, and excellent broker service.
You’ll take ownership of your renewal portfolio — proactively driving retention and performance, and building strong, lasting relationships with brokers to deliver the right solutions for customers. Every day will bring a mix of analytical thinking and relationship-building, as you evaluate risk, make decisions, and help achieve key business goals.
This is an exciting opportunity for someone who’s decisive, detail-oriented, and commercially minded — someone who enjoys working collaboratively, developing expertise, and seeing the direct impact of their work. As you continue to grow your ability to assess risk and manage renewals, you’ll be making a real contribution to the sustainable profitability and long-term success of Travelers.
Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.
What Will You Do?
* Manage the profitability, growth, and retention of an assigned renewal portfolio.
* Underwrite and negotiate routine renewal risks and MTAs to minimise risk and maximise profitability.
* Proactively manage your portfolio, ensuring key performance indicators are consistently achieved.
* Take corrective action in collaboration with your Manager / Team based on identified risk characteristics.
* Utilise Acturis to quote, adjust, and bind eTrade renewals efficiently.
* Cultivate and maintain relationships with internal partners within the business unit and across the enterprise.
* Foster and maintain relationships with brokers by phone, email or other communication channels to deliver a smooth renewal experience.
* Execute submissions, quotes and renewals with guidance from your manager and working in partnership with the sales team.
Be Committed, Be Connected, Be Creative and Be Energised – these are the values we are passionate about. Understanding and embracing our values will shape your success and contribute to making Travelers Europe a great place to work.
To be successful, you will need to consistently deliver a great experience in every customer contact; connect with the right partners internally to find creative solutions to problems; be a role model; and consistently deliver on your commitments.
What Will Our Ideal Candidate Have?
* Familiarity with Acturis and eTrade platforms.
* Strong organisational skills and ability to manage high-volume workflows.
* Excellent communication and relationship-building skills.
What is a Must Have?
* A-Levels or similar qualification
* Some prior related Insurance experience.