Serco are currently recruiting for a Desktop Lifecycle Specialist to join our team in Lincoln County Council. The purpose of the role is to be a technical specialist with a specific focus on End User Desktop/Mobile and Cloud technologies.
You will work within BAU on all aspects of the desktop lifecycle and you will report to the Tech Services Team Leader.
Key Accountabilities
Provide technical expertise to internal customers.
1. Troubleshooting and remediation of issues arising from the use of MEM/MEMC within agreed SLAs.
2. Implementation and configuration of technology solutions aligned to design, security, and ongoing operational objectives, working with project delivery teams to ensure a smooth hand over into service.
3. Acting as subject matter expert for MEM/MECM (Intune / SCCM).
4. Provide guidance and mentoring to support operational teams.
5. Maintains currency in technology skills/knowledge
What do I need to do the role?
6. Experience of configuration of Cloud (MEM) and Windows solutions (Autopilot, Configuration Profiles etc)
7. 3rd line support experience (managing critical infrastructure supporting public services desired) · Good Problem/Incident Management skills.
8. Provide specialist knowledge to wider BAU teams.
9. Good communication, troubleshooting and analytical skills.
10. Good customer service skills focused upon meeting customer needs.
11. ITIL knowledge preferable.
12. Ability to generate and present technical reports.
13. Power Bi, Excel. · Strong MSOffice skills.
14. MS Defender knowledge preferable.
15. SCCM Knowledge preferable
16. Key Technology skills
17. MEM (Intune)
18. § Autopilot
19. Conditional Access
20. Configuration Profiles
21. App Deployment
22. Device Enrolment
23. Azure AD
24. PowerShell
25. Apple Business Manager – basic understanding setting up Macs for default enrolment
What we offer?
26. Up to 6% contributory pension scheme
27. A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans, Annual Leave Purchase Scheme and more
28. Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
29. A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion
30. Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships.
31. Interesting and enjoyable work
32. Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities