Customer Service Assistant Salary - £6,185 - £6,383(Grade 3) Hours – 14 hour per week (see shift pattern below) Location - WV Active Central & Aldersley Contract type - Part time, permanent Shift Pattern – The shift patterns listed below are fixed and cannot be changed, so please only apply if you are able to work these hours. Week 1 & 2 Thursday - 14:15-22:15 Friday – 14:15-21:45 Week 3 & 6 Monday – 15:00-19:00 Saturday – 07:30-16:30 Week 4 & 5 Thursday - 06:15-14:15 Friday – 06:15-14:15 At WV Active we want to hear from you. As a Customer Service Assistant, you’ll need to be customer focused, want to help our members achieve their fitness goals, have a modern approach and be ready to move the business forward. You will deliver excellent customer service as WV Active’s front of house representative and provide a welcoming, warm and professional environment to all visitors. You will have a positive and customer orientated approach in ensuring visitors have the best experience. You will support the Sales & Service Manager in sales, retention and administration of memberships. You will also have an interest in the leisure and fitness industry and be knowledgeable about WV Active facilities and offers to actively sell and promote services. Special conditions: This post is subject to the essential qualifications highlighted in the person specification and an enhanced DBS check. If you are called for an interview, please ensure you have relevant identification and qualification certificates to provide. Additional Information For more information please contact James Hayes at james.hayes@wolverhampton.gov.uk Previous applicants need not apply. For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies and much more please click here. For full details of the responsibilities and requirements of this role please see the attached Job Description and Person Specification. For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies and much more please click here. Attached documents Customer Service Assistant JD-PS.docx