Job Description
Training & Enablement Manager (First Hire) – AI SaaS Startup – Series A – Fully Remote (UK)
Another exclusive role from Areti Group 🌳
Areti Group is partnering with a high-growth, Series A-backed AI SaaS startup that is quietly transforming how global organisations operate.
This business is building a brand-new software category — product-first, customer-obsessed, and scaling fast.
We’re hiring their first Training & Enablement Manager: a hands-on, player-coach who will build onboarding, learning journeys, and enablement from scratch — for clients, internal teams, partners, and brokers.
Location: UK-based | Fully Remote
Type: Full-Time
Stage: Series A | High growth | AI-driven | Product-first
Salary: Up to £90,000 + excellent benefits
The Opportunity
This is not a “maintain what exists” role.
You won’t inherit slide decks, LMS structures, or established playbooks. You’ll build the entire enablement function from the ground up — with real ownership, visibility, and influence.
Right now, training is being delivered by the Client Experience Directors. You’ll take ownership of this mission-critical work, design scalable learning frameworks, and create a premium onboarding experience that supports growth without founder dependency.
You’ll work closely with Customer Success, Sales, Product, Operations, Partnerships, and Engineering — turning product complexity into clarity, confidence, and adoption.
What You’ll Own
Client Training & Onboarding (Core Focus)
* Deliver high-quality, engaging live training sessions for key clients
* Coach clients to confident adoption and long-term value
* Build structured onboarding programmes that scale
* Create consistent, repeatable learning journeys across the customer lifecycle
* Act as a trusted guide for customers’ goals and product usage
You’ll initially support a portfolio of ~20 clients, with the chance to evolve this model as the company scales.
Internal Enablement (Sales + CS)
* Enable Sales and Customer Success teams to speak confidently about the platform
* Reduce reliance on founders and ad-hoc knowledge sharing
* Create enablement materials and reinforcement assets (guides, FAQs, product updates, walkthroughs)
Partner & Broker Enablement
* Build partner training programmes and playbooks
* Create enablement packs tailored to partner workflows
* Ensure partners can confidently represent, sell, and support the product
Enablement Frameworks & Scalable Content
* Build the full training and enablement function from zero
* Balance live delivery with scalable documentation and self-serve content
* Continuously improve programmes based on outcomes, feedback, and business needs
* Work closely with Product to align learning journeys to roadmaps and releases
What Success Looks Like
* Clients feel confident, capable, and excited using the platform
* Onboarding becomes consistent, intentional, and premium
* Partners and brokers are enabled and independent
* Teams no longer rely on founders for training
* Enablement becomes scalable, repeatable, and business-critical
What We’re Looking For (Must-Haves)
* Experience in Training, Enablement, Learning, or Onboarding within a SaaS business
* Proven track record of building programmes from scratch in a startup or scale-up
* Confident delivering training to senior external stakeholders (live + remote)
* Strong structured thinking: you can turn ambiguity into clear frameworks
* A self-starter who takes initiative and solves problems without being asked twice
* Comfortable working closely with Product/Engineering and understanding how teams ship software
* Experience designing learning outcomes and building structured learning journeys
Nice-to-Haves
* Benefits / HR tech exposure
* Experience with LMS tools and online learning platforms
* Familiarity with tools like Atlassian products, Storylane, video-based product training, and content creation workflows
* Experience creating product writing guidelines / in-app education
Tech & Enablement Stack (Current + Evolving)
You’ll work with and influence the enablement tooling, including:
* Atlassian products
* Storylane
* Product video and training content tools
* CX documentation and enablement systems
* LMS exploration (TalentLMS and/or alternatives)
Why Join?
* First hire in Training & Enablement — real ownership
* A genuinely category-defining AI platform
* Product-first, metrics-driven, human-centred culture
* High trust, high performance — no corporate nonsense
* Huge scope to shape how clients, partners, and teams learn and succeed
Benefits
* Salary up to £90,000
* Paid leave + public holidays
* Private medical insurance
* Group life assurance
* Dental & optical cover
* Enhanced maternity leave
* Pension contribution
* Employee assistance programme
* Birthday day off + more