Coordinator is responsible for writing care plans and risk assessments, attending service reviews and quality assurance meetings, auditing client records, and taking all actions needed for the provision of outstanding care to our clients. You will need to develop excellent relationships with both clients and Care Professionals, creating client care plans and supporting the Care Team by working with families, professionals, and other Care Professionals to achieve the very best outcomes.
You will be expected to:
1. Take client enquiries and attend client home visits
2. Prepare client records and write care plans and risk assessments
3. Audit client records and take appropriate follow-up actions
4. Attend service reviews and quality assurance meetings
5. Support Care Professionals with in-home visits
6. Develop excellent relationships with clients and Care Professionals, creating client schedules and records, and supporting the Care Team by working with families, professionals, and other Care Professionals to achieve the best outcomes
7. Be responsive to changes in the care plan and liaise with relevant team members, updating records as necessary
8. Provide timely responses to client requests and keep them informed of updates
9. Provide out-of-hours "on-call" assistance on a rotational basis, with a separate allowance paid
10. Support delivery of care visits in times of need, which may include out-of-hours support
Qualifications:
* Extremely good interpersonal and influencing skills, with the ability to problem-solve under pressure in a busy environment, providing superior customer service
* Experience in delivering or managing/coordinating care planning and exceptional organisational skills
* High levels of computer literacy, with strong Word and Excel skills
* A confident, 'can-do' attitude with enthusiasm for working in a busy, deadline-driven team environment
* A persuasive, responsive attitude
We have an exciting opportunity for a caring, enthusiastic, and 'can-do' full-time Care Coordinator to join our award-winning team. Due to our growing reputation, we are expanding rapidly throughout South Manchester and North Trafford. We are looking for the right person with excellent care, administrative, IT, and people skills to help drive our highly regarded care business forward.
Your responsibility will be the effective provision of high-quality care for our clients. This role offers great career prospects and the chance to be part of a supportive and friendly team providing companionship, home help, and personal care services for elderly people who wish to remain happily, safely, and independently at home. All our visits with clients are for at least an hour, often more, allowing our Care Professionals to develop meaningful, trusting, and long-term relationships.
Key qualities include:
* Professional telephone manner and empathy for others
* Attention to detail and a 'right first time' attitude
* Ability to multi-task and prioritize conflicting deadlines
* Ability to build relationships and influence others
* Pride in your work, with high standards of commitment and achievement
Additional Information:
* Salary: £28,000 per annum, to be discussed depending on skills and experience
* Full-time role: 40 hours per week
* We encourage applications from all community sections to reflect our diverse neighbourhoods
* We are committed to safeguarding and promoting the welfare of adults. This role is subject to DBS enhanced disclosure.
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