Customer Service Administrator Location: Brownhills Pay: £12.25 per hour (£27,072.50 per annum) Hours: Monday to Friday | 8:00am – 5:00pm (42.5 hours per week) Contract: 12-week Temporary to Permanent We are currently recruiting a Customer Service Administrator for a well-established business based in Brownhills. This is a full-time opportunity within a busy, supportive customer service and sales team, offering a clear pathway to a permanent role following a successful 12-week temporary period. The position will initially be payrolled through Hariley Solutions during the temporary phase, before transferring to a permanent contract directly with the company. Key Responsibilities: * Accurately processing customer orders received via email * Responding to customer enquiries via email, telephone, live chat and social media * Monitoring orders, chasing deliveries and providing accurate lead times for back orders * Investigating and resolving delivery issues and order discrepancies * Handling customer complaints in a professional, empathetic manner * Liaising with internal departments, including technical and product teams, to resolve queries Requirements: * Previous experience in a customer service or administrative role is essential * Strong written and verbal communication skills * Highly organised with excellent attention to detail * Ability to manage multiple tasks in a fast-paced environment * Confident using CRM systems or similar customer service platforms * A positive, proactive team player with a solution-focused approach Additional Information: * Weekly pay during the temporary period * Holiday pay accrued while temping * Clear route to a permanent contract after 12 weeks * On-site parking available * DBS check required for the successful candidate If you’re passionate about delivering excellent customer service and are looking for a long-term opportunity within a friendly, fast-paced business, we’d love to hear from you. Apply now or contact us for more information