Location: West Malling, Kent Department: Technology Success Employment Type: Full-Time Minimum Experience: 2 Years Compensation: £ 35k - £40k (DoE) Commission Quarterly Bonus Description We are looking for a customer - focused Technolo gy Success Manager to join our IT Managed Services team. The successful candidate will work closely with customers to align their technology with their business goals, providing strategic guidance and managing risk. This role combines relationship management, commercial responsibility, and technical understanding, acting as a trusted advisor to our customers. This is a great opportunity for someone with at least 2 years' experience as an account manage r in the technology sector (preferably in IT Managed Services ) who enjoys building long-term customer relationships and driving business outcomes through technology. Key Accountabilities Plan, lead, and document Quarterly Business Reviews (QBRs), ensuring clear outcomes and timely follow-up actions. Partner with customer stakeholders to define and document a technology strategy, including a clear roadmap and aligned budget. Drive growth in Monthly Recurring Revenue (MRR) and project revenue through proactive, accurate sales and opportunity pipelines. Prepare, present, and manage customer quotations and proposals, ensuring accuracy, timeliness, and alignment with customer and commercial objectives. Identify, communicate, and manage customer risks, providing clear recommendations and mitigation strategies. Act as the escalation point for high-priority and ongoing customer issues, ensuring timely resolution. Skills & Experience At least 2 years' experience in a customer-facing Account Management (or similar) role, ideally within an MSP. Strong organisational and communication skills (written and verbal). Ability to build trust with stakeholders at multiple levels within customer environments. Basic understanding of information security principles, best practices, and platforms. Ability to understand customer IT environments and product fundamentals, with a commitment to achieving relevant certifications to support credible, value-based customer conversations. Hours : 37.5 hours per week Location/Travel : Full time office based at our offices in Kings Hill, West Malling, ME19 4AE. Travel will be to customer sites in and around London as. Benefits We are committed to creating great jobs for great people, and provide: Funded Training and Development - Our people’s personal development is extremely important to us. Fully-paid technical courses, training and exams are available, related to your individual roles. We’re also open to hearing about what you would like to learn about – so that we can provide what you need to develop. Flexibility - We strive to be a great place to work, providing flexible work hours, great holiday entitlement and paid parental leave. 25 days paid annual leave plus additional long service leave. Quarterly Bonus - We operate a discretionary quarterly bonus scheme based on individual, team and company performance. Social Club - We hold a monthly social events such as axe-throwing, bowling, go-karting and immersive gaming organised by our team. Great Office Culture - Modern offices with great facilities, including drinks fridge, coffee machine, snacks and fruit. Gaming console for breaks and competitions. Subsidised Gym Membership - Stay active with our subsidised gym membership, part of our commitment to your wellbeing. About Virtuoso Virtuoso is an award-winning IT service provider, supporting ambitious businesses globally since 2011. We are a technology-driven business, strengthened by our culture and commitment to serving customers. Businesses work with us because we take the complex and make it simple. We help customers harness the power of the Microsoft Cloud. Our managed technology services get the right balance of cloud platforms and traditional IT working together for them. From strategy and design, to delivery and support, our team of technical experts work 24/7, 365 days a year, empowering businesses with the cloud advantage. More details on our company can be found on our careers page: https://virtuoso.tech/uk/careers/