Overview
We're now looking for a motivated Account Handler/ Broker to join the Jensten Group. You will work within the Financial & Professional Risk (FINPRO) division- working on Retail & Wholesale business, assisting in the retention of the client portfolio and the identification of new development/ growth opportunities. Based from our Marlow House office in Central London (flexible with hybrid working options), you'll look after a book of business which is made up of long‑standing Professional Indemnity clients.
Responsibilities
* Handling renewals and mid‑term adjustments by assessing the risk and claims information held on file, taking additional information from clients and obtaining quotations from insurers.
* Putting forward renewal quotations to customers in a timely manner and chasing for instructions with the view of achieving optimum profitable renewal retention rate and growth within the set timescales.
* Dealing with mid‑term adjustments.
* Develop and sustain effective relationships with clients, and effectively analyse client needs and develop solutions.
* Respond promptly to client queries and ensure that all communications with customers and/or insurers or other business contacts are accurately recorded.
* Attending joint visits with the Senior Account Executive. As our Account Handler, you'll have excellent communication and written skills with a keen eye for detail & accuracy. You will be the type of person who wants to constantly develop, and you can expect fantastic career progression, training & development within the role and Insurance Industry in general. You will also be or have:
Qualifications
* Insurance background – handling both Retail & Wholesale clients.
* Professional Indemnity experience (ideally).
* Experience as an Account Handler with a progressive Insurance background.
* Experience of working with Insurers and clients.
* Relevant qualifications – e.g. Cert CII or working towards (ideally).
* Great customer service skills.
* Excellent telephone manner, being able to network & build working relationships easily.
* Drive and genuine passion to learn and develop within Insurance.
* Able to use initiative and can multi‑task, updating relevant systems and admin.
* Acturis systems knowledge & experience (ideally). Launched in 2018 Jensten is one of the UK's largest independent broking groups. Growing organically and through strategic acquisition we now place over £650m GWP into the market via our retail insurance broking, Lloyd's and London Market broking, and specialist underwriting arms.
Benefits
* A fantastic opportunity to work with both Retail & Wholesale clients, gaining exposure and developing your career. Competitive salary + bonus & benefits on offer, apply now...
* Competitive salary with an annual pay review and bonus scheme.
* Flexibility with Hybrid working options (3 in the office and 2 from home once settled in).
* 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays.
* Auto enrolment into our excellent pension scheme (5% employer matched contribution).
* Flex‑benefits – a range of flexible benefits to choose from, that are most important to you.
* Group Life Assurance cover – a massive X4 of salary.
* 3 months Maternity, Paternity & Adoption leave all fully paid.
* Professional qualification study support relevant to your role and career.
* Perks at work – amazing discounts on cinema tickets, meals out, luxury items etc.
* Holiday purchase scheme – up to 5 days annually.
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