About World Challenge Refined over 30 years, World Challenge trips focus on enriching the lives of students through experiential travel. Our ethos is based on the belief that character and perspective are developed through real-world experiences. Working in partnership with schools, World Challenge facilitates powerful, student-led expeditions across the world, providing opportunities to develop crucial life skills, such as leadership, resilience and self-belief. World Challenge is part of Experience Education, a division of the Travelopia group, one of the world’s leading specialist travel groups. The Role Overall purpose of the role: Note, someone from an events planning background with travel experience would do well in this position. This Product Manager role owns a portfolio of global destinations, ensuring smooth trip execution, pricing, new product development, and meticulous documentation. The main responsibilities include: Key responsibilities: Ground Team Liaison: Develop & price itineraries, handle logistics, pre-trip prep & post-trip reviews (maintain NPS > 60). Trip Delivery: Ensure smooth trip execution, provide reports & passenger lists, train ground teams. Reservations & Documentation: Load departures into Maslow, build & maintain trip documents for customers. Capacity Management: Enhance destination capacity by identifying departure dates. Pricing & Negotiation: Annually source & secure competitive product pricing. New Product Development: Source new products (existing/new destinations) aligned with brand & market demand. Build tailored products if needed. Marketing: Collaborate on crafting impressive marketing materials for new products & maintain existing ones. Flight Bookings: Ensure itinerary & flights are aligned. Safety & Compliance: Ensure trips meet safety standards & inclusions. Sustainability: Implement sustainability practices in trip design & delivery, partner with community initiatives. Customer Feedback: Use feedback to improve trips & information provided. Team Knowledge Source: Provide destination & itinerary expertise to various teams (sales, school support, operations). Operations Duty: Support travelling teams during peak season via shift work in operations centre (2 weeks/year). Key skills: Proficient in cross-cultural liaison and adept at collaboration within a global network. High level of digital literacy and confidence using different systems and applications Excellent attention to detail, including strong written communication skills and competency dealing with pricing and cost calculations Good verbal communication and confidence to provide training and briefings to leaders, partners and colleagues Highly organised and adept at time management, thriving in dynamic environments while effectively prioritising multiple priorities. Strong team member, collaborating with departments across the business to achieve the best outcomes for the customer. Be dynamic, willing to assist with a range of tasks and projects as required Have an interest in adventurous travel and/or experience working in the travel industry or travelling overseas Working For Us Hybrid working pattern between our office(3 days) and your home(2 days Opportunities to travel overseas as a member of an expedition team and/or on familiarisation trips 25 days of annual leave plus public holidays, 2 charity days per year and a bonus day off for your birthday Our dedication to equity, diversity & inclusion We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results. Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to inspiring change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions. Travelopia is committed to ensuring a work environment that is open, accessible, and inclusive, removing barriers for all individuals. If you require accommodations/additional support to participate in the recruitment and selection process, kindly advise us. Our hiring team will work with you to provide suitable accommodations/additional in a timely and confidential manner. Information received will be handled with the utmost discretion. To request accommodations, please contact our team at TalentTravelopia.com LI-CM1 LI-HYBRID