Overview
Transport Operations Officer (12 month Fixed Term)
Location: Hoddesdon
Department: Office & Management
Compensation: £30,000 - £35,000 / year
London Hire Community Services is one of the largest specialist and accessible transport operators in the UK, providing quality passenger transport services in Kent, Surrey, Wiltshire, Oxfordshire, Hertfordshire, Milton Keynes and across London. We are seeking an experienced Transport Operations Officer to join our team. Reporting to the Transport Operations Manager, the successful applicant will support in overseeing the activities of the Commercial Department.
Responsibilities
* Oversee the daily operations of the commercial team, including drivers, vehicles, and administrative duties.
* Ensure all staff begin work promptly at their designated times and that scheduled services operate according to plan.
* Confirm vehicle checks are performed before each use to maintain roadworthy standards, and report any defects to the Transport Operations Manager and the Fleet department.
* Ensure all vehicles are service-ready, clean, fuelled, and appropriately equipped for their journeys.
* Maintain vehicle cleanliness, both inside and out, and ensure operational vehicles are presentable and ready for dispatch.
* Assist with removal and installation of seating as operational needs dictate.
* Communicate efficiently with stakeholders and clients.
* Maintain required Commercial Department administration and communicate clearly within the team using systems such as Cordic, Zeelo, TruTac, client portals, and HR platforms.
* Contribute to the on-call operations rota, providing weekend and overnight coverage for all aspects of Commercial Operations.
* Proactively provide clients with quotes in a timely manner.
* Be a proactive and professional team member, taking on tasks that support the department’s success.
* Carry out compliance-related duties as requested by management, such as managing vehicle and staff records, handling vehicle defects, and overseeing preventive maintenance procedures.
* Support commercial operations across multiple depots when required.
* Provide emergency driver coverage if necessary.
* Drive vehicles safely, follow local laws and speed limits; report any fines or tickets to the office promptly.
* Perform any other reasonable duties as assigned by your line manager.
* Ensure all required training is kept current and refreshed when needed.
* Foster positive working relationships with staff and clients.
* Adhere to all company policies and procedures and stay updated with any changes.
Benefits
* £30,000 - £35,000 per annum dependent on experience.
* 28 days annual leave per annum plus bank holidays.
* Enhanced absence and parental leave dependent on length of service.
* On-site parking at our farm-based office.
* Access to our Employee Assurance Programme.
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