KBB Recruitment
are pleased to be recruiting for a Customer Service Coordinator on behalf of a growing national kitchen & bathroom distribution business. This role is ideal for someone with kitchen industry experience who thrives in a structured, process-led environment and enjoys delivering excellent customer service.
This is a fully remote role with quarterly in-person team meetings, £28,000 | Full Time Monday to Friday.
The Role
You will support the end-to-end customer journey, ensuring kitchen and bathroom orders are processed accurately, delivered on time, and communicated clearly to trade partners and customers.
Key Responsibilities
Process orders, verify payments, and prepare quotes/documentation
Check supplier acknowledgements and resolve discrepancies
Coordinate deliveries and update customers on timelines
Handle delays, back orders, and missing items
Manage queries across multiple communication channels
Process remedials/returns and maintain accurate documentation
Skills & Experience
Essential:
Minimum 1 year kitchen industry experience
Strong admin/coordination background
Excellent attention to detail and organisation
Confident communicator
Strong numeracy and IT skills
Preferred
:
Proactive, solutions-focused, calm under pressure
Enjoys improving processes and workflows
What’s On Offer
Full training and onboarding
Career development opportunities
Supportive, modern, remote-first working environment
All equipment provided
How to Apply
This position is being handled by KBB Recruitment.
To apply, please send your CV and a brief covering note to (url removed) or contact Amber on
(phone number removed)
.
KBB Recruitment are acting as the employment agency for this position