Outbound Service Advisor
If you enjoy speaking with customers and delivering great service, this Service Advisor role could be a great fit.
Red Recruitment is recruiting part-time, target-driven individuals to join a fully remote team. You'll handle inbound and outbound enquiries from SME customers, resolve queries via phone and email, and identify opportunities to recommend suitable business insurance products based on customer needs.
Benefits and Package for an Outbound Service Advisor:
Pay: £12.60 per hour
* Hours: Part-time, fixed shifts on a rotational basis
* Location: Fully remote
* 28 Days Holiday (pro rata) including bank holidays
* Pension Scheme
* Opportunities for Career Progression
* Employee Discounts
* Learning and Development OpportunitiesOperational Hours:
Monday to Friday: 10:00 - 18:00
* Saturday: 10:00 - 16:00
* Sunday: ClosedMandatory Shifts (TBC):
* 3 in 4 Saturdays
* Every Monday
* Fixed shifts on a rotational basis
As with all roles, mandatory shifts may change in line with account requirements, so flexibility across operational hours is essential.
Key Responsibilities of an Outbound Service Advisor:
Delivering exceptional customer service to SME customers via phone and email.
* Handling inbound enquiries and resolving customer queries efficiently and professionally.
* Selling business insurance products by having quality conversations to understand customer needs and requirements.
* Identifying opportunities to cross-sell and up-sell additional commercial insurance products.
* Achieving sales and customer satisfaction targets while maintaining high service standards.
* Building strong relationships and ensuring customers receive clear, accurate information at all times.Key Skills and Experience of an Outbound Service Advisor:
Excellent communication skills: confident, professional, and personable when speaking with customers.
* A sales-focused mindset with the motivation to meet and exceed targets.
* Strong customer service skills and a genuine desire to help customers.
* Resilience and problem-solving ability - you don't shy away from challenges.
* Highly productive, receptive to feedback, and always striving to improve.
* A team player who contributes positively to a supportive remote environment.
* Previous sales or target-driven experience is desirable but not essential.If you are interested in this position and have the relevant skills and experience required, please apply now!
Red Recruitment (Agency)