We are seeking a highly motivated and organised Agricultural & Rural Sales Advisor to provide Maternity Cover within our dynamic team at our COCKERMOUTH Country Store. This exciting opportunity is ideal for someone passionate about serving and supporting the Rural and Agricultural industry and who wants to assist with the day to day running of the country store alongside an established team, ensuring the highest level of customer satisfaction and standards are achieved as well as actively promoting and driving sales.
ABOUT US
Every day we provide rural and agricultural communities with the support they need to succeed. Whether they are after a healthier herd or flock, increased yields, faster growth rates, a decent return on their land or even just a helping hand. We have the people, products, and services to help our customers get from where they are now to where they want to be. This is why every role at Carr's Billington is hugely important to our shared success and why we welcome talent from across all different backgrounds to work across our retail, feed, machinery, fuel and central support divisions.
Carr's Billington Agriculture is a subsidiary company of The Billington Group, who are also the proud owner of Criddle & Co., English Provender Company and Billington Foods.
THE JOB
While delivering excellent service, supporting store operations, and driving sales, your key responsibilities will be to:
* Sales & Customer Engagement: Proactively promote and sell a wide range of products both in-store and over the phone, with a focus on maximising profitability and meeting customer needs.
* Customer Service Excellence: Provide outstanding service to both internal and external customers by understanding their requirements, offering honest advice, and delivering effective solutions.
* Operational Support: Assist with loading customer orders and carrying out manual handling tasks safely and efficiently, always working within your capabilities.
* Flexible Team Support: Contribute to the smooth running of the branch by completing daily tasks and supporting other areas such as the warehouse or deliveries when needed.
* Team Collaboration: Work closely with colleagues to ensure effective communication and seamless day-to-day operations.
* Store Presentation & Stock: Help maintain high standards across the store and ensure stock levels are monitored and replenished in coordination with the Branch Manager.
* Brand Representation: Uphold and promote the company's brand, values, and commitment to quality service and recognised business standards.
* Compliance & Safety: Follow all company policies and procedures, including those related to health, safety, and the environment. Ensure compliance with relevant legislation and industry assurance schemes such as UFAS, FIAS, and NOPS.
The above list is not exhaustive, and your role will certainly change over time reflecting the changing needs and activities of the organisation and our commitment to making best use of new technology and continuously improving the way we do things. You must therefore be committed to personal development and to becoming multi-skilled in order that you can adapt to and welcome constant change in the effort to achieve the stated aim of "making continuous improvements in the efficiency and effectiveness of our use of resources".
SKILLS, EXPERIENCE AND QUALITIES REQUIRED
Essential
* Excellent customer service skills, with an appreciation for our customer base.
* An organised approach to work and able to work using own initiative.
* Knowledge of Agriculture is a must.
* Demonstrable experience of working in a retail environment
* Be a proactive and practical problem solver.
* Demonstrate a flexible approach to work
* A willingness to take on additional tasks & responsibilities.
* Team player, with a genuine interest in helping others.
Desirable
* Holds a full UK driving licence.
* AMTRA qualification, but training can be given to achieve this.
* Confident and competent user of Microsoft applications systems and fully IT literate.
* Previous experience of using D365
BENEFITS
As part of The Billington Group we offer a wide range of employee benefits including:
* An attractive salary package.
* Annual salary reviews in September each year.
* A minimum of 25 days annual leave.
* Opportunity to work for a well-established family-owned business with ambitions for growth and innovation.
Your Health
Health Assured: Access to an Employee Assistance Programme which offers counselling and health and wellbeing advice.
Sick pay: Generous company sick pay entitlement.
Health Cash Plan: A health cash plan allowing colleagues to claim back money spent on everyday health care such as optical, dental, physiotherapy and much more.
Your Lifestyle
Staff Discount: Colleagues are eligible for a generous staff discount on selected products at our Country Stores.
Cycle to work scheme: A salary sacrifice scheme saving you tax on the purchase of a new bicycle and associated equipment.
Flexible life assurance and critical illness cover: Choose to increase the level of life assurance cover already provided to you by the company or add critical illness cover, all at preferential rates.
My Savings Hub: Access to an exclusive member's discount website with over 3,500 brands where you can save money and earn cashback on spends from grocery shopping to holidays.
Salary finance benefits: Savings schemes, preferential rate loans and wage advances all through payroll as well as tools for financial education.
Your Future
Pension: Enrolment into the Company pension scheme after 3 months of employment.
Training & Development: Role specific training and ongoing training and development opportunities identified through our annual appraisal process.