About The Role
We’re looking for a confident and capable Community Safety Team Leader to join our Resident Services & Community department on a 12-month secondment. This is a hands‑on leadership role where you’ll be responsible for guiding a small team of officers in delivering high‑quality tenancy and neighbourhood services across several local authority areas. Your work will focus on community safety, including tackling anti‑social behaviour, supporting victims of domestic abuse, and investigating tenancy fraud.
You’ll also manage your own patch, dealing with a range of tenancy and estate matters, ensuring residents receive a responsive and supportive service. You’ll be expected to work closely with internal colleagues and external partners to maintain safe, well‑managed estates, and to drive forward improvements that make our communities better places to live.
The role involves overseeing legal casework, coordinating estate inspections, supporting safeguarding referrals, and ensuring compliance with housing legislation. You’ll take the lead on MARAC and MAPPA cases, support the onboarding of new tenants, and help resolve complaints in a timely and constructive manner. It’s a varied and rewarding position that offers the chance to make a real difference in people’s lives.
About you
You’ll be someone with solid experience in housing or community safety, ideally with a background in managing teams and handling complex tenancy issues. You’ll be comfortable preparing legal cases, attending court, and working with vulnerable residents. Your communication skills will be excellent, and you’ll know how to adapt your approach depending on the situation—whether that’s resolving disputes, supporting colleagues, or working with external agencies.
You’ll be organised, proactive, and able to manage competing priorities in a fast‑paced environment. A good understanding of housing legislation, safeguarding procedures, and tenancy management is essential, along with the ability to lead by example and inspire confidence in your team.
A driving licence and access to a car is required, and while formal housing qualifications would be beneficial, what matters most is your commitment to delivering outstanding service and your passion for making a positive impact in our communities.
About Us
Housing Solutions is a not for profit Housing Association, rooted in the local community providing quality, affordable homes to rent and buy across the local area. Our mission is to make our residents proud of where they live and our colleagues proud of where they work. Our services are driven by our strategic goals of safe, satisfied and sustainable, underpinned by our company values of ownership, innovation, teamwork and inclusion.
Established in 1995 we provide quality, affordable homes to rent and buy across the South East of England. We are rooted in the local community and we offer a wide range of housing services and housing options, including affordable homes to rent, properties to buy under shared ownership; market rent properties, and specialist accommodation for older people and people who need care and support to live within the community.
Why Choose Us
We pride ourselves on putting our residents at the heart of everything we do. We are invested in our local community and can see the difference we make in the area we live and work. Our employees are passionate and driven to achieve the best results for our residents, and are rewarded for their hard work and commitment.
Our modern and fresh working space allows us to work collaboratively together. You will make connections across the whole team and be part of our inclusive and open culture. Achieving the best of both worlds we successfully combine remote working as well as time together in our spacious and modern offices.
At Housing Solutions, we are committed to being an equal opportunities employer and fostering a diverse and inclusive workplace. We’d love to hear from candidates from all backgrounds and experiences. Housing Solutions are proud to be a Disability Confident Employer, under the Governments Disability Confident Scheme. https://www.gov.uk/government/collections/disability-confident-campaign. As part of this commitment, we ensure disabled candidates who meet the essential criteria for the role are invited to interview.
How to Apply
To apply for this vacancy please visit the Jobs & Careers page of our website www.housingsolutions.co.uk
The closing date is 3 November 2025. Interviews will be held week commencing 17 November 2025.
We reserve the right to shortlist and arrange interviews for potentially suitable candidates ahead of the scheduled close date, therefore we look forward to your application as soon as you are ready.
We will not be accepting applications through recruitment agencies for this position.
Internal applications are welcome from employees who have passed their probation period, are not currently being standard set for absence or performance or on a disciplinary warning (unless able to demonstrate significant improvement over the last six months).
Have you considered if this might be a good secondment opportunity? If you might be interested, please contact SENIOR MANAGER NAME to discuss the possibilities.
For internal applications please apply through the intranet, under the HR section - internal vacancies.
Employee Benefits
Housing Solutions offer a wide range of benefits for our employees, for further details on our benefits please view the attached Benefits Package Overview. Or head to our website where you can find additional information; https://www.housingsolutions.co.uk/job-and-careers/company-benefits/
#J-18808-Ljbffr